General Manager

Lineage Logistics • Chicago, IL

4d • $125,600 - $226,100

About The Position

Provide strategic direction and operational support to meet established goals for a medium-sized warehouse with a broad scope of responsibilities and complexity. Operate the facility in accordance with regulatory requirements and company safety standards, policies, and procedures.

The General Manager oversees warehouse operations, team performance, budgets, customer service, and sales collaboration. The role supports the proper receipt, storage, handling, and distribution of food while maintaining Lineage’s food quality, employee health, and safety standards. The position also involves travel of up to 25% and work in cold or dry storage environments with company-provided personal protective equipment and freezer gear.

Requirements

• Bachelor’s degree or equivalent work experience.
• Five years of Operations Management experience in Supply Chain or a related field.
• Demonstrated proficiency in developing and implementing strategy and annual plans, including budgets, operational performance plans, SOPs, and workshops, as well as bottom-line cost and efficiency management.
• Experience with continuous improvement quality processes such as Six Sigma and/or LEAN.
• Experience managing, training, and developing people in operations roles.
• Proficient computer skills, including Microsoft Office Suite.
• Demonstrated experience working with Warehouse Management Systems (WMS).
• Excellent verbal and written communication skills, including the ability to interact with internal and external customers.
• Ability to lead discussions, make presentations, and deliver technical results to a non-technical audience.
• Excellent analytical and problem-solving skills, including the ability to deal with ambiguity.
• Ability to travel up to 25%.
• Ability to work in temperatures as low as -20°F/-25°C in cold storage sites or up to 100°F/37°C in dry storage sites while wearing company-provided personal protective equipment and freezer gear.
• Must be able to lift a minimum of 40 lbs./18 kg; weight may be greater depending on the facility.
• Must be comfortable with various noise levels, which can sometimes be loud.

Responsibilities

• Direct, recruit, train, develop, and provide performance feedback to direct reports to support productivity, efficiency, and effectiveness.
• Achieve company performance goals, including internal and external KPIs such as Labor to Revenue (LTR), truck turn times, and customer service standards.
• Review and analyze warehouse activities and costs to drive process improvement.
• Collaborate with the Sales Manager on marketing and sales efforts, including planning new account strategies, prospecting, sales calls, developing and quoting rates, negotiating contracts, and closing sales.
• Establish and maintain an excellent focus on customer service and client relationships across facilities.
• Monitor and control budgets, capital expenditures, material handling equipment, and space utilization to meet corporate targets.
• Facilitate and support initiatives for the proper receipt, storage, handling, and distribution of food, exceeding Lineage safety and food quality standards as well as employee health and safety requirements.
• Operate the facility in accordance with regulatory and company safety standards, policies, and procedures.

Benefits

• Medical, dental, and basic life and disability insurance benefits.
• 401(k) retirement plan.
• Paid time off.
• Annual bonus eligibility.
• A minimum of seven holidays throughout the calendar year.
• Safe, stable, and reliable work environments.
• Career development opportunities, including the potential for greater responsibilities and promotions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager