General Manager - Chicago Premium Outlets

kate spade new york•Aurora, IL

12d•$62,000 - $94,000•Onsite

About The Position

The General Manager leads store strategy, execution, and culture to deliver outstanding financial results and best-in-class Coach Service. This role partners with the Store Manager/Management Team to drive sales, clienteling, operations, and visual presentation. The GM builds and mentors high-performing teams, leverages market insights and forecasts to set goals, and executes initiatives that elevate customer experience and profitability. The GM also serves as a leader within the district/region, providing strategic and HR support as needed.

Requirements

3+ years as a Store Manager (luxury retail preferred); proven ability in sales strategies, clienteling, and team development. A combination of education and experience will be considered
Proficient in Microsoft Word, Excel, PowerPoint, and Outlook; experience with retail systems.
Ability to work in a fast-paced environment,
Strong English language proficiency. (for EU)
Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).
Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Responsibilities

Set and track sales/productivity goals; adjust strategies based on trends and market shifts.
Forecast sales, plan payroll, and align hiring plans with business needs.
Partner with leadership and corporate teams to implement operational processes and ensure product flow.
Model and coach selling/service standards; lead team selling and floor leadership.
Develop clienteling strategies to build long-term customer relationships and brand loyalty.
Act as a trusted fashion advisor; share trends and styling insights.
Resolve customer issues promptly with a solution-oriented approach.
Recruit, onboard, and retain top talent; maintain strong bench strength.
Evaluate performance, provide feedback, and create development action plans.
Foster an inclusive, collaborative, high-energy culture; recognize and reward performance.
Own daily operations: scheduling, payroll, inventory, HR, and loss prevention.
Maintain store presentation standards and ensure adherence to POS and operational policies.
Utilize retail systems and reporting tools effectively.
Communicate clearly and professionally; model active listening.
Build trusting relationships with peers and corporate partners; keep leadership informed.
Uphold ethics, compliance, and alignment with company goals.