Accucare General Manager - Accucare Inc
About The Position
Accucare is seeking an experienced General Manager to lead its mission-driven team in providing home medical equipment (DME/HME) services. The company specializes in respiratory care, sleep therapy, oxygen systems, DME, and orthotics, serving 20 counties in Western North Carolina. The General Manager will oversee all aspects of warehouse, fulfillment, delivery, and equipment management, ensuring compliance with industry standards and providing high-touch patient service. This role requires a deep understanding of the DME supply chain, including inventory control, equipment turnaround, logistics, purchasing, billing, and compliance.
Requirements
- Minimum 5 years of hands-on experience in the DME/HME industry, specifically including warehouse, inventory, equipment logistics, or delivery operations management.
- Solid working knowledge of DME billing, DMEPOS compliance, and payer/accreditation requirements (Medicare, Medicaid, ACHC)
- Demonstrated experience managing warehouse staff, delivery technicians, and equipment fleets or inventory systems
- Proven ability to organize, plan, and lead teams—plus the judgment to make timely, sound decisions
- Strong organizational skills and a track record of maintaining accurate inventory, delivery, and compliance records
- Solid computer proficiency (spreadsheets, word processing, internet research and tools; DME/HME software experience a plus)
- A leadership style that balances accountability with development and high standards of patient care
Nice To Haves
- Candidates whose background is limited to medical provider office, clinical front-desk, or scheduling roles will not meet the requirements of this position.
Responsibilities
- Oversee warehouse operations: inventory control, equipment intake/cleaning/refurbishment, stock levels, and supply chain/purchasing decisions
- Manage delivery and logistics operations, including scheduling, routing, and fleet/equipment readiness across a 20-county service area
- Recruit, hire, develop, and direct the team (Payroll/Admin, Customer Care, Billing, Sales & Marketing, Respiratory Care, and DME Technicians/Warehouse staff)
- Build and run internal systems that measure, assess, and continuously improve operational and warehouse performance
- Ensure consistently high-quality patient service paired with efficient equipment delivery and turnaround
- Lead regular supervisor meetings, conduct annual performance evaluations, and set clear goals with follow-through
- Partner with the Owner to develop the annual budget and actively manage expenses, including equipment inventory and fleet costs
- Serve as Compliance Officer and Performance Improvement Coordinator —maintain full DMEPOS regulatory and ACHC accreditation compliance, implement best practices, and participate in surveys and inspections
- Delegate effectively while remaining accountable for results
- Contribute to company committees, in-service education, and your own continuing professional development
Benefits
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
