General Manager

INTOWN SUITES•Chicago, IL

3d•Onsite

About The Position

The General Manager is responsible for the daily operations of an individual property and is accountable for its financial performance, physical condition, and work atmosphere. The role manages and operates the property to provide a safe, clean environment for guests and employees, ensures compliance with corporate financial and operational procedures, and promotes high-quality guest satisfaction. Salesmanship and knowledge of the local competitive landscape are important to success. The General Manager oversees staff recruitment, training, and development; office and front-office operations; guest service; maintenance and safety; revenue management; budgeting and cost control; and local marketing. The position may also assist in recruiting and training other General Managers. Work is primarily indoors, with travel to other properties in the market and to the bank. The role requires flexibility to work long hours as business conditions demand.

Requirements

Possess a valid driver’s license, current auto insurance, and a functioning automobile.
Read, speak, write, and understand English to interact with guests and staff and handle administrative duties.
Read, understand, and interpret reports and other internal hotel information.
Have sufficient mathematical skills to prepare forecasts and reports, calculate room revenue, average rate, occupancy percentage and labor costs, and count and balance a cash bank.
General computer proficiency.
Thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, and up-selling techniques.
Knowledge and ability to perform a variety of front-office and related positions in response to business conditions.
Communicate thoughts clearly and understandably.
Ability and flexibility to work long hours regularly and as business conditions demand.
Ability to manage multiple activities, including in stressful situations.
Ability to organize oneself, one's work, and the efforts of others.
Ability to make effective judgments on front-office operations and staff and solve guest and operational problems.
Supervisory experience.
Ability to stand for shifts of up to eight hours and remain stationary for 50% of the time.
Ability to occasionally sit, climb, balance, stoop, kneel, crouch, or crawl; frequently lift or move up to 10 pounds and occasionally lift or move up to 25 pounds.
Vision abilities including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
Ability to use hands and fingers extensively to operate office equipment and answer phone calls.
Ability to communicate frequently with employees and vendors and exchange accurate information.

Nice To Haves

High school diploma preferred but not required.
Any combination of education and experience equivalent to high school graduation, or other education, training, or experience providing the required knowledge, skills, and abilities.
At least 3 years of management experience; required experience levels may vary based on company size, volume, and character.

Responsibilities

Recruit, interview, and hire all property staff.
Train, develop, and support property staff.
Manage office operations, including guest check-in and check-out, money control, bookkeeping, and payroll functions.
Ensure and provide excellent guest service.
Develop expertise in the computer operating system.
Identify and manage repair and maintenance issues.
Identify capital expenditure needs and assist with capital expenditure projects.
Identify and follow up on life-safety and inspection issues.
Notify the Supervisor of guest concerns.
Maximize financial performance through revenue management and pricing recommendations.
Meet budgets through P&L analysis and effective cost and inventory control.
Assist in preparing annual budgets.
Monitor competitors in the market.
Drive sales through local marketing.
Develop and maintain positive relationships with local governmental authorities.
Assist in recruiting and training other General Managers.