General Manager

Drury Hotels • Mount Vernon, IL

9d • Onsite

About The Position

As experts in hotel operations creating memorable guest experiences, Drury Hotels Company’s General Managers support our vision, core values and goals by taking exceptional care of our team members who take exceptional care of our guests. Expect to be appreciated for who you are and recognized for what you do. Smiles included. As part of Drury Hotels Hotel Operations Leadership team, you will provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service, recruit, train, develop, and coach team members to excel in their career growth, deliver on key business metrics of quality, service, profitability, and team, assist in developing an annual operating budget and ensure the hotel meets and or exceeds expectations, role model quality assurance best practices each day with the team and consistently meet or exceed all measures, and apply strong critical thinking skills to adeptly navigate challenging situations, proactively address issues, and demonstrate commitment to continuous improvement.

Requirements

• Passion to serve others and exceed our guests’ expectations
• Minimum of three-year supervisory experience with demonstrated leadership success
• Hotel experience preferred

Nice To Haves

• Bachelor’s degree in hospitality, business, or related field preferred

Responsibilities

• Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service
• Recruit, train, develop, and coach team members to excel in their career growth
• Deliver on key business metrics of quality, service, profitability, and team
• Assist in developing an annual operating budget and ensure the hotel meets and or exceeds expectations
• Role model quality assurance best practices each day with the team and consistently meet or exceed all measures
• Apply strong critical thinking skills to adeptly navigate challenging situations, proactively address issues, and demonstrate commitment to continuous improvement

Benefits

• Medical, dental, vision, prescription, life, disability, parental leave, and Team Member Assistance Program
• Company-matched 401(k)
• Flexible scheduling, paid time off, hotel discounts, and free room nights
• Quarterly bonuses (we succeed together!) based on hotel results
• Semi-annual bonus based on hotel and company performance
• Paid time off
• Optional medical, dental, vision, short term disability, and life insurance plans
• Discretionary quarterly “+1 Service” bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Manager