General Manager

ASM Global•Pawtucket, RI

8d•Onsite

About The Position

Edge Sports Global is seeking a General Manager to oversee the daily operations of an ice rink and surrounding facilities. This role involves managing all aspects of the facility, including ice maintenance, staff supervision, financial management, customer service, and program coordination. The ideal candidate will be a self-disciplined, hard-working, curious, trustworthy, humble, and truthful individual who prioritizes teamwork and making a difference.

Requirements

Experience in facility operations, preferably in an ice rink setting.
Knowledge of ice maintenance and safety procedures.
Experience with staff supervision, hiring, training, and evaluation.
Strong customer service skills.
Experience in financial management, including budgeting and expense monitoring.
Ability to coordinate events and programs.
Understanding of compliance and administrative procedures.
Marketing and community relations experience.
Self-disciplined, hard-working, curious, trustworthy, humble, and truthful.
Ability to make choices according to what is best for the team.
Willingness to collaborate and make a difference.

Nice To Haves

Experience with Zamboni operation.
Familiarity with refrigeration and HVAC systems.
Experience with cash management and reporting.
Knowledge of local hockey leagues, schools, and skating clubs.

Responsibilities

Oversee daily operation of the ice rink and surrounding facilities.
Schedule public skating, hockey, figure skating, lessons, rentals, and special events.
Ensure ice quality through resurfacing and maintenance coordination.
Monitor refrigeration, HVAC, lighting, and facility systems.
Coordinate opening and closing procedures.
Maintain cleanliness and overall appearance of the facility.
Supervise ice resurfacing operations using equipment such as a Zamboni.
Monitor ice thickness and temperature.
Ensure compliance with safety regulations and risk-management policies.
Conduct routine safety inspections of boards, glass, locker rooms, bleachers, and exits.
Respond to accidents, injuries, and emergency situations.
Maintain incident and accident reports.
Hire, train, schedule, and supervise rink employees (Zamboni drivers, rink attendants, maintenance staff, cleaners).
Conduct employee evaluations and disciplinary actions.
Ensure staff certifications and training remain current.
Develop team communication and operational procedures.
Address customer questions, complaints, and concerns.
Ensure a safe and enjoyable guest experience.
Coordinate memberships, rentals, and group bookings.
Build relationships with local hockey leagues, schools, and skating clubs.
Support community outreach and promotional programs.
Prepare and manage budgets.
Monitor revenue and operating expenses.
Handle cash management and reporting procedures.
Approve purchases and vendor contracts.
Track attendance, sales, and program performance.
Assist with pricing strategies and financial forecasting.
Organize tournaments, competitions, birthday parties, and special events.
Coordinate ice time allocation among teams and programs.
Work with coaches, referees, instructors, and league organizers.
Promote seasonal programs and community events.
Ensure compliance with local, state, and federal regulations.
Maintain permits, insurance documentation, and operational records.
Develop policies and emergency action plans.
Coordinate inspections and regulatory reporting.
Support advertising and social media efforts.
Promote skating programs and public events.
Develop partnerships with schools, youth organizations, and sponsors.
Increase participation and customer retention.