General Manager

Flamingo Partners•Wellington, FL

12d•Onsite

About The Position

Keke's Breakfast Cafe is hiring a General Manager for its Wellington location. The General Manager oversees planning, organizing, training, and leadership to achieve objectives for sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation. The role is responsible for creating a positive, productive work environment and ensuring guests receive friendly, responsive service and consistently prepared food. The General Manager oversees staffing and labor, employee development and performance appraisals, hiring and termination decisions, cash handling, paperwork, equipment maintenance, product receiving, restaurant marketing and promotions, and compliance with restaurant policies and applicable health, safety, and labor regulations. The role also performs daily adjustments and closing procedures on the Point of Sale and Back Office Computers and fills in where needed to support guest service and efficient operations. This position requires availability every day from 6:00 a.m. to 5:00 p.m., stamina to work 50 to 60 hours per week, reliable transportation, and compliance with Keke’s Breakfast Cafe dress code standards. Keke’s must be the employee’s primary place of employment. Each cafe is independently owned and operated by a franchisee, which makes the hiring decisions for its location.

Requirements

Be at least 21 years of age.
Be able to communicate in and understand the predominant language or languages of the restaurant’s trading area.
Have knowledge of service and food and beverage, generally involving at least three years of front-of-the-house operations and/or assistant management positions.
Possess excellent basic math skills and be able to operate a cash register or POS system.
Be able to stand for long periods, up to five hours.
Be able to reach, bend, stoop, and frequently lift up to 50 pounds.
Have the stamina to work 50 to 60 hours per week.
Have a minimum of two years of management experience.
Have a minimum of two years of experience in a full-service or fast-casual restaurant.
Be available every day from 6:00 a.m. to 5:00 p.m.
Have reliable transportation.
Conform to all Keke’s Breakfast Cafe dress code standards.
Have Keke’s as the primary place of employment.

Responsibilities

Understand and follow restaurant policies, procedures, standards, specifications, guidelines, and training programs.
Ensure guests receive welcoming, responsive, friendly, and courteous service.
Ensure food and products are consistently prepared and served according to restaurant recipes and portioning, cooking, and serving standards.
Achieve objectives for sales, service, quality, facility appearance, sanitation, and cleanliness through employee training and a positive, productive work environment.
Control cash and other receipts by following cash-handling and reconciliation procedures.
Make employment and termination decisions.
Fill in as needed to maintain guest-service standards and efficient operations.
Develop staff in managerial and professional areas.
Prepare required paperwork, forms, reports, and schedules in an organized and timely manner.
Ensure equipment is clean and in excellent working condition through inspections and preventative maintenance programs.
Ensure products are received in the correct unit count and condition and deliveries follow receiving policies and procedures.
Oversee timely completion of employee performance appraisals in accordance with restaurant policies.
Schedule labor based on anticipated business activity, ensuring positions are staffed as needed and labor-cost objectives are met.
Administer prompt, fair, and consistent corrective action for violations of company policies, rules, and procedures.
Comply with federal, state, county, and municipal health, safety, and labor regulations pertaining to the restaurant, employees, and guests.
Develop, plan, and carry out restaurant marketing, advertising, and promotional activities and campaigns.
Perform daily adjustments or corrections and closing procedures on the Point of Sale and Back Office Computers.