General Manager

Brookfield Asset Management•Eugene, OR

45d•$109,000 - $152,460•Onsite

About The Position

Supervises and coordinates the daily operations of a high complexity apartment community, multiple apartment communities (large number of units), and/or mixed use community (i.e. retail, parking, office) including, but not limited to, the general administration, leasing and occupancy, maintenance of the property and management of all property associates. Responsible for maintaining the physical assets and the performance of the property, to achieve the highest possible net operating income, without compromising the quality of the property’s appearance or level of service. Monitors regulatory compliance and company policies and procedures related to property management and ensures that all associates are familiar with and understand them. Establishes and coordinates a communication system involving transactions and activities between property associates and the Corporate Office. Completes performance evaluations on supervised associates. Ensures the highest level of performance and professionalism of supervised associates. Responds to emergency situations, contacting appropriate Regional Managers or agencies as necessary. Supports and ensures timely input, proper use and full utilization of on-site PC-based property management and time-keeping software systems including assistance in training of new associates and ongoing training of property associates. Prepares purchase orders and approves expenditures within specified budgetary guidelines. Reviews, understands, analyzes and makes recommendations for vendor contracts to Regional Manager. Assists with the preparation of the annual operating budget for the property as well as projections. Reviews monthly operating results with Regional Manager and assists with the preparation of written variance reports. Assists with the development and implementation of a marketing plan for the property based on a careful and factual analysis of competitive properties. Responsible for coordinating the advertising and promotional needs of the property to maximize marketing plans and on all major marketing issues with the Marketing Department. Ensures that the property complies with affirmative marketing procedures and goals. Approves all applicants for residency, including eligibility for affordable housing programs (if applicable), approves all leasing documents and ensures that all application fees, deposits, and move-in monies are collected. Collects rent from residents, verifies amounts paid, accounts for discrepancies, deposits rent daily, sends verifying information to Corporate Office and follows up on any delinquent rents, initiating collection and/or eviction procedures as necessary. Meets with prospective residents, identifies their housing needs, interviews them to determine eligibility based on established criteria, shows vacant and model suites and property amenities based on established techniques specified by the company. Quotes established rental rates and promotions. Makes follow-up calls, sends follow-up literature and pursues rental status. Collects funds related to applications, security deposits and rentals. Approves all applicants for residency, including eligibility for affordable housing programs (if applicable), approves all leasing documents and ensures that all application fees, deposits, and move-in monies are collected. Collects rent from residents, verifies amounts paid, accounts for discrepancies, deposits rent daily, sends verifying information to Corporate Office and follows up on any delinquent rents, initiating collection and/or eviction procedures as necessary. Conducts move-out inspections of apartments, charges residents for applicable damages or unpaid fees, prepares and approves related move-out documents, sends verifying documentation to Corporate Office and maintains on-site records. Conducts move-in inspections to determine market readiness and implements housing quality standards. Performs interim unit inspections annually or as directed. Maintains a working knowledge of all maintenance programs and capital improvement projects to ensure the proper and efficient operation of systems, preventive maintenance programs, housekeeping functions and responses to resident service requests. Ensures compliance with housing quality standards. Coordinates with Engineering Department on all major maintenance issues.

Requirements

Undergraduate Degree.
High school diploma / GED in General Studies or Associate Degree in 2 year General Studies.
5-7 years of required Supervisory and Property Management experience within multifamily.
Fair housing laws knowledge.
Affordable housing programs knowledge at select properties.
Microsoft Office Suite proficiency.

Nice To Haves

5-7 years of preferred experience Multi-site Management.
Accredited Residential Manager (ARM) certification.
Certified Property Manager (CPM) certification.
Certified Property Manager (IREM) certification.
Certified Property Manager (CAM) certification.
Yardi proficiency.
LRO proficiency.
Leadership/supervisory skills.
Landlord/tenant knowledge.

Responsibilities

Supervises and coordinates the daily operations of a high complexity apartment community, multiple apartment communities (large number of units), and/or mixed use community.
Manages general administration, leasing and occupancy, and maintenance of the property.
Manages all property associates, including completing performance evaluations and ensuring high levels of performance and professionalism.
Maintains the physical assets and performance of the property to achieve the highest possible net operating income.
Monitors regulatory compliance and company policies and procedures.
Establishes and coordinates communication between property associates and the Corporate Office.
Responds to emergency situations.
Ensures proper use and training for on-site PC-based property management and time-keeping software systems.
Prepares purchase orders and approves expenditures within budgetary guidelines.
Reviews, analyzes, and makes recommendations for vendor contracts.
Assists with the preparation of the annual operating budget and projections.
Reviews monthly operating results and prepares written variance reports.
Assists with the development and implementation of a marketing plan for the property.
Coordinates advertising and promotional needs with the Marketing Department.
Ensures compliance with affirmative marketing procedures and goals.
Approves all applicants for residency, including eligibility for affordable housing programs.
Approves all leasing documents and ensures collection of all application fees, deposits, and move-in monies.
Collects rent, verifies amounts, accounts for discrepancies, deposits rent daily, and follows up on delinquent rents, initiating collection and/or eviction procedures as necessary.
Meets with prospective residents, interviews them to determine eligibility, shows vacant and model suites and property amenities.
Quotes rental rates and promotions, makes follow-up calls and sends literature.
Conducts move-out inspections, charges residents for damages or unpaid fees, and prepares related documents.
Conducts move-in inspections and implements housing quality standards.
Performs interim unit inspections.
Maintains knowledge of maintenance programs and capital improvement projects.
Ensures compliance with housing quality standards.
Coordinates with the Engineering Department on major maintenance issues.