General Manager

Shady Acres Pet Ranch•Round Rock, TX

26d•$25 - $30•Onsite

About The Position

We are currently seeking a dedicated and experienced General Manager to join our team at Shady Acres Pet Ranch Pet Ranch. Reporting directly to the Owner, you will play a vital role in overseeing the daily operations of the facility and ensuring the highest standards of pet care are maintained. Your responsibilities will include supervising staff, ensuring the well-being of pets, and maintaining a positive customer experience. It is REQUIRED that the candidate have prior General Manager experience and can demonstrate a clear understanding of managing a Business and the many other needed skill sets to be successful. We want someone who can bring in VALUABLE experience to our organization.

Requirements

Prior management experience in a position as a General Manager.
Prior General Manager experience.
Demonstrate a clear understanding of managing a Business and the many other needed skill sets to be successful.
Previous experience in a supervisory role within the pet care industry or a similar field.
In-depth knowledge of pet care best practices, including health, nutrition, and behavior.
Strong leadership and interpersonal skills to effectively manage a team.
Excellent organizational and multitasking abilities.
Customer-oriented mindset with a commitment to providing exceptional service.
Ability to handle and resolve customer concerns and complaints professionally.
Knowledge of administrative tasks and proficiency in relevant software applications.
Flexibility to work evenings, weekends, and holidays as required.
Never late to work.
Thrives under pressure.
Likes to give and receive feedback.
Team player, but can confidently work alone.
Able to be physically active from beginning to end of shift.
Can work without their cellphone.
Can work some weekends/holidays.
Likes to have FUN while they work!
Multitasker.
Detail oriented.
Caring.
Dog lover.
Thinks that complaining, negativity, and drama are the worst sounds on earth.
Amazing attitude.
Communicates clearly and honestly.
Can lift 50+ pounds.

Nice To Haves

Pet care experience is preferred but not required.

Responsibilities

Lead, mentor, and motivate a team of pet care professionals.
Foster a positive, drama-free work environment.
Conduct staff training, performance reviews, and coaching to drive success.
Create and manage staff schedules to ensure adequate coverage.
Supervise and provide guidance to a team of pet care attendants, ensuring they adhere to Shady Acres Pet Ranch Pet Ranch's protocols and standards.
Train new staff members on pet care procedures, safety protocols, and customer service practices.
Schedule and assign duties to staff, ensuring appropriate coverage for all areas of the facility.
Conduct regular performance evaluations and provide constructive feedback to enhance staff performance and development.
Oversee the daily operations of the facility, ensuring efficiency and organization.
Maintain cleanliness, safety, and compliance with all pet care standards.
Monitor and implement best practices in pet handling, feeding, medication administration, and safety.
Ensure the facility is well-stocked and equipment is well-maintained.
Monitor and ensure the well-being and safety of pets in the facility, addressing any concerns or issues promptly.
Implement and enforce pet care protocols, including feeding, exercise, grooming, and medication administration.
Coordinate with veterinary professionals to address medical needs and emergencies, following Shady Acres Pet Ranch Pet Ranch's guidelines.
Conduct regular inspections of pet boarding areas, play areas, and other facilities to maintain cleanliness, safety, and compliance with quality standards.
Maintain a welcoming and professional atmosphere for customers and pet owners, providing excellent customer service.
Address customer inquiries, concerns, and complaints in a timely and courteous manner.
Assist in the resolution of customer issues and ensure a positive customer experience throughout their pet's stay.
Maintain strong relationships with pet parents, fostering loyalty and trust.
Assist in maintaining accurate records of pet information, including medical records, feeding schedules, and special instructions.
Help manage inventory and supplies, ensuring an adequate stock of pet care essentials.
Collaborate with the Owner on administrative tasks such as scheduling, payroll, and staff communication.
Ensure a clean, safe, and well-maintained environment for pets and customers.
Monitor and report any maintenance or repair needs to the Owner promptly.
Manage budgets, payroll, and other financial aspects in collaboration with ownership.
Work with Owner to analyze and implement strategies for growth and profitability.
Work with Owner to ensure the company meets financial targets while maintaining quality service.
Ensure compliance with health and safety regulations, as well as Shady Acres Pet Ranch Pet Ranch's policies and procedures.
Train staff on emergency procedures and proper pet handling technique.
Act as the point person for any facility or pet-related emergencies.
Demonstrate proven leadership experience: Evidence of successfully leading teams or projects, showcasing your ability to inspire, motivate, and guide others towards achieving collective goals.
Demonstrate strong communication skills: An adept communicator, capable of effectively articulating ideas, listening actively, and fostering an environment of open dialogue.
Demonstrate emotional intelligence: High emotional intelligence, with the ability to understand, empathize, and connect with team members, nurturing a positive and inclusive workplace culture.
Demonstrate decision-making abilities: A track record of making informed, ethical, and impactful decisions, even under pressure.
Demonstrate adaptability and vision: The capacity to adapt to changing circumstances, maintain a positive attitude in challenging situations, and align team efforts with the organization’s vision.
Demonstrate mentoring and development skills: A commitment to the growth and development of team members, through mentoring, coaching, and providing constructive feedback.