General Manager

Janko Hospitality • Milwaukee, WI

22d • Onsite

About The Position

The General Manager position at Hyatt Place Milwaukee/Downtown is that of a working manager. The purpose of this position is to provide direct management and support to achieve success at the hotel level. This includes but is not limited to these areas as described in more detail on the following pages: Service Management, Revenue Management, Profitability Management, Overall management of the property is in accordance with the company’s policies/operating procedures, and the brand’s policies/standards for service, quality, cleanliness, guest satisfaction and safety/security. The position requires flexibility in working hours, including weekends and holidays, and strong customer service skills.

Requirements

• 3-5 years of General Manager experience preferred, or equivalent hotel management experience.
• A bachelor’s degree in hospitality management or business, or related experience.
• Previous hotel brand experience and management skills are strongly preferred.
• Excellent communication, organizational, and customer service skills.
• Enthusiastic, can-do attitude

Responsibilities

• Maintain professional appearance and ensure certification for the role.
• Work flexible hours, including nights, weekends, and holidays, and provide 24/7 on-call support.
• Ensure compliance with franchise standards and local regulations.
• Manage HR policies, recruit, train, and develop staff while documenting HR activities.
• Handle payroll, staffing, and coaching/discipline of direct reports.
• Monitor service quality, inspect rooms, and address guest feedback.
• Oversee revenue management, pricing, and collaboration with Sales for group bookings.
• Manage hotel budgets, financial statements, and execute the annual hotel plan.
• Supervise capital expenditures, ensuring proper bidding and approvals for expenses.
• Ensure financial integrity through invoice review and accurate coding.
• Foster community relationships and represent the hotel in local events.
• Perform safety and security duties, including reporting suspicious activities and handling lost/found items.
• Ability to operate office equipment and perform light physical tasks (lifting up to 50 lbs).
• Must be able to stand and walk for most of the workday, with some bending, twisting, and climbing required.

Benefits

• Competitive compensation package
• Competitive Time Off Policy
• Full benefits package, including 401K with matching and paid time off
• Growth company focused on expansion through strategic acquisition and development
• Hotel discounts at locations worldwide

What This Job Offers

• Job Type: Full-time
• Career Level: Manager