General Manager(08940) - 1368 N Main St.
About The Position
The General Manager is responsible for overseeing total store operations, leading a team of delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly. This role involves managing staffing levels, creating employee schedules, and fostering a sense of urgency with each order. The General Manager also ensures the store operates according to Domino's Operation Evaluation Review standards, communicates with other managers and staff, and calculates product and ingredient needs for deliveries. Additionally, they are responsible for training the General Manager in Training (GMIT) on all aspects of store operations, handling end-of-night bank deposits and product inventory counts when closing, and ensuring the store is set up properly when opening. The role requires comfort with dispute resolution to ensure customer satisfaction and retention, and ensuring delivery vehicles meet mechanical and visual inspection standards. The General Manager will also assist with routing delivery drivers, promote pizza products and specials, and provide quality customer service. Cross-training for preparing products, opening/closing procedures, operating the pizza oven, and boxing products is also part of the role. A positive atmosphere of teamwork, energy, and fun is to be contributed and promoted.
Requirements
- Ability to read and understand P&L ledger
- Ability to speak and write clearly and comprehension of using a computer based order entry system
Responsibilities
- Lead a team of delivery drivers and csrs to ensure orders are expedited quickly and correctly
- When closing, responsible for end of the night bank deposits
- When closing, responsible for doing a nightly product inventory count
- When opening, ensure the store is set up properly and ready to receive orders upon time of open
- Foster and project a sense of urgency with each and every order
- Ensure the store is running according to Dominos Operation Evaluation Review standards
- Oversee total store operations
- Communicate with other managers and staff regarding any aspect that impacts business operations
- Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery
- Actively training the GMIT on all aspects of store operations
- Maintain staffing levels that mirror the needs of business at any point of the day
- Creating and maintaining an employee schedule based upon labor needs
- Collect money and signed credit card receipts from delivery drivers at the end of their shift
- Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
- Ensure vehicle used for delivery pass inspection, both mechanically and visually
- Assist with routing delivery drivers to maximize service to customers while maintaining Domino's standards of orders delivered on time
- Ability to read and understand P&L ledger
- Uphold Domino's standards of grooming, uniform, and appearance
- Promote pizza products, specials, and promotions
- Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout
- Provide quality customer service to internal and external customers both over the phone and in person
- Ability to speak and write clearly and comprehension of using a computer based order entry system
- Contribute to and promote an atmosphere of teamwork, energy, and fun
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
