Assistant Manager(08940) - 1368 N Main St.
About The Position
This role involves leading a team of delivery drivers and customer service representatives to ensure efficient and accurate order fulfillment. The Assistant Manager is responsible for maintaining appropriate staffing levels, handling end-of-night bank deposits and product inventory counts, and ensuring the store is properly set up for opening. A key aspect of the role is fostering a sense of urgency in order processing, managing dispute resolution to retain customers, and collecting payments from delivery drivers. Additionally, the Assistant Manager must ensure delivery vehicles meet inspection standards, assist with delivery routing to optimize customer service and timeliness, and uphold Domino's standards for grooming, uniform, and appearance. Promoting products, specials, and promotions is also a part of the job.
Requirements
- Leadership skills to manage a team.
- Ability to maintain staffing levels.
- Responsibility for financial transactions (bank deposits).
- Inventory management skills.
- Store opening and closing procedures.
- Customer service and dispute resolution skills.
- Cash handling and payment collection.
- Vehicle inspection knowledge.
- Delivery routing and logistics understanding.
- Adherence to company standards (grooming, uniform, appearance).
Responsibilities
- Lead a team of delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
- Maintain staffing levels that mirror the needs of the business at any point of the day.
- Responsible for end-of-the-night bank deposits when closing.
- Responsible for doing a nightly product inventory count when closing.
- Ensure the store is set up properly and ready to receive orders upon time of open.
- Foster and project a sense of urgency with each and every order.
- Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer.
- Collect money and signed credit card receipts from delivery drivers at the end of their shift.
- Ensure vehicles used for delivery pass inspection, both mechanically and visually.
- Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time.
- Uphold Dominos standards of grooming, uniform, and appearance.
- Promote pizza products, specials, and promotions.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
