General Manager – Lead Operations, Events & Growth for Emerging Concept

Hospitality Confidential•West Covina, CA

1d•Onsite

About The Position

Hospitality Confidential is pleased to present an exciting General Manager opportunity with a growing, community-driven hospitality group focused on excellence, sustainability, and team development. This is a pivotal time for the organization as they continue to expand their footprint and evolve their offerings, including a strong and growing catering and events program. The General Manager will play a key role in shaping the next phase of growth—driving operational excellence, strengthening team culture, and ensuring a consistently elevated guest experience across all revenue channels. This role is ideal for a dynamic, hands-on leader who thrives in a fast-paced environment, enjoys building systems that scale, and is energized by the opportunity to grow alongside an emerging brand. Reporting to Ownership, the General Manager will lead all front- and back-of-house operations while also overseeing the continued development and execution of catering and events initiatives. This individual will act as a strategic and operational partner to ownership, responsible for driving performance, mentoring teams, and building a strong operational foundation to support ongoing growth. The role requires a balance of day-to-day execution and big-picture thinking, with a focus on scalability, team development, and long-term success. The ideal candidate brings a passion for hospitality, a strong sense of ownership, and the ability to lead teams through periods of growth and change while maintaining high standards across the business.

Requirements

3+ years of experience in a senior restaurant leadership role overseeing full operations
8+ years of progressive experience in the hospitality industry
Strong leadership, communication, and organizational skills
Proven ability to develop teams and drive performance
Experience managing budgets, financial performance, and operational systems
Ability to make thoughtful, strategic decisions in a fast-paced environment
Passion for hospitality and creating exceptional guest experiences
Proficiency in Microsoft Office

Nice To Haves

Experience in a beer-focused or brewery environment preferred
Bilingual Spanish/English is a plus
design tools (Canva, Adobe Suite) a plus

Responsibilities

Lead and develop department heads, including culinary and front-of-house leadership
Oversee hiring, onboarding, and training of all team members
Provide ongoing coaching, mentorship, and performance feedback
Conduct performance evaluations focused on growth and accountability
Foster a positive, inclusive, and high-performing team culture
Act as the primary liaison between ownership and the management team
Ensure company values are consistently upheld across all departments
Oversee all day-to-day restaurant operations across front and back of house
Ensure consistent execution of food quality, service standards, and guest experience
Implement and improve systems to drive operational efficiency and scalability
Develop and maintain standard operating procedures and best practices
Monitor daily performance and adjust operations to support business needs
Manage vendor relationships and procurement processes to ensure quality and cost efficiency
Ensure compliance with all local, state, and federal regulations
Manage and oversee the annual budget, ensuring cost-effective operations
Partner with ownership on forecasting, goal setting, and growth strategies
Monitor key financial metrics and drive profitability without compromising quality
Identify opportunities for cost control and operational improvement
Lead regular financial reviews with ownership and management team
Support leadership team development in financial acumen and business performance