Growth Operations Lead

Firecrawl•San Francisco, CA

1d•$90,000 - $160,000•Remote

About The Position

We're looking for someone who keeps the engine running — and makes it run faster. You'll own the operational backbone of Firecrawl's growth motion: billing lifecycle, revenue dashboards, procurement, collections, and the compliance workflows that let us close enterprise deals without tripping over ourselves. If you're the person who finds the thing that's broken before anyone notices, builds a dashboard no one asked for but everyone needs, and quietly saves the company $50K by catching a bad contract — this is your role.

Requirements

Operationally relentless. You clear the queue. Nothing falls through the cracks. You have systems — whether it's a spreadsheet, a Notion board, or something you built yourself — that keep you on top of everything. People trust you because things get done when you say they will.
Comfortable owning the billing lifecycle. You've managed invoicing, collections, subscriptions, or procurement before — ideally at a usage-based or SaaS company. You understand how billing complexity scales and how to stay ahead of it.
Can build dashboards from raw data. You're not waiting for a data team to build you a report. You can pull data, structure it, and build revenue dashboards that the team actually uses to make decisions. SQL or equivalent is a plus, but what matters is that you can get from raw data to trusted insight.
Has operated compliance at the operational level. You've worked with SOC 2, GDPR, or similar frameworks — not as a consultant who designed the program, but as the person who keeps it running day to day. You know what an auditor is going to ask for before they ask.
Uses AI daily to multiply output. You use tools like Claude, n8n, or whatever gets the job done to automate reporting, questionnaires, and ops work. You're not intimidated by new tools — you're the first person on the team to try them.
Experience with usage-based pricing and enterprise deal support. You've seen how usage-based models create billing complexity and you know how to manage it. You've helped get enterprise deals across the finish line by handling the operational details that AEs shouldn't be touching.

Responsibilities

Own the billing lifecycle end to end: Invoicing, collections, subscription management, credits, refunds, and disputes. Nothing falls through the cracks. Customers get billed correctly, on time, every time.
Build revenue dashboards the team can trust: Create and maintain dashboards from raw data that give the team real-time visibility into revenue, usage, churn, and expansion. The founders should be able to answer "what are we spending and why?" in under five minutes.
Run procurement and vendor operations: Manage subscriptions, contracts, and renewals. Catch wasteful spend before it compounds. Negotiate terms that make sense for a fast-growing startup, not a Fortune 500.
Own operational compliance: Operate SOC 2, GDPR, and similar compliance workflows at the day-to-day level — questionnaires, audits, documentation, and vendor security reviews. You're not building the program from scratch; you're keeping it running and audit-ready.
Support enterprise deal operations: Handle the operational side of enterprise deals — procurement paperwork, security reviews, custom billing arrangements, and anything else that sits between "verbal yes" and "signed contract."
Use AI to move faster than one person should: Build workflows with AI tools to automate reporting, questionnaires, and repetitive ops work. You treat every manual process as a problem to be solved, not a fact of life.

Benefits

Salary that makes sense — $90,000–$160,000/year (global), based on impact, not tenure
Own a piece — Up to 0.05% equity in what you're helping build
Generous PTO — 15 days mandatory, anything after 24 days, just ask (holidays excluded); take the time you need to recharge
Parental leave — 12 weeks fully paid, for moms and dads
Wellness stipend — $100/month for the gym, therapy, massages, or whatever keeps you human
Learning & Development — Expense up to $1,000/year toward anything that helps you grow professionally
Team offsites — A change of scenery, minus the trust falls
Sabbatical — 3 paid months off after 4 years, do something fun and new
Full coverage, no red tape — Medical, dental, and vision (100% for employees, 50% for spouse/kids) — no weird loopholes, just care that works
Life & Disability insurance — Employer-paid short-term disability, long-term disability, and life insurance — coverage for life's curveballs
Supplemental options — Optional accident, critical illness, hospital indemnity, and voluntary life insurance for extra peace of mind
Doctegrity telehealth — Talk to a doctor from your couch
401(k) plan — Retirement might be a ways off, but future-you will thank you
Pre-tax benefits — Access to FSAs and commuter benefits (US-only) to help your wallet out a bit
Pet insurance — Because fur babies are family too
SF HQ perks — Snacks, drinks, team lunches, intense ping pong, and peak startup energy
E-Bike transportation — A loaner electric bike to get you around the city, on us