General Manager

LaQuinta Summersville WV•Summersville, WV

1d•Onsite

About The Position

The General Manager leads a hotel property in Oak Hill, West Virginia, with responsibility for service quality, guest relations, associate leadership, financial performance, sales and marketing, hotel operations, and administration. The role is hands-on as needed to deliver guest services and includes working with department and team supervisors to achieve service, revenue, profit, staffing, cleanliness, and safety goals. The position also involves community engagement, staff development, and compliance with applicable corporate and government requirements. An annual performance-based bonus is offered.

Requirements

Must be willing to participate in service and hospitality training and education.
Must be willing to further education in property management systems, phone sales, sales, team management, leadership development, housekeeping, food service, maintenance, and general hospitality.
Ability to carry out reasonable assigned duties.

Responsibilities

Be available and approachable to guests, address concerns proactively, and ensure departments meet or exceed service expectations.
Engage in community and government affairs and maintain relationships with competitor hotels, lead sources, clients, and the local community.
Lead and support associates by communicating goals and results, fostering teamwork and morale, recognizing performance, encouraging empowerment, and promoting career development and cross-training.
Assist team leaders and supervisors in meeting goals, understanding financial objectives, scheduling appropriately, and addressing guest and associate concerns.
Review the Night Audit Report daily and oversee accounting functions, including accounts payable, accounts receivable, petty cash, payroll, and ordering procedures.
Achieve budgeted revenue and profit goals, manage costs while maintaining guest satisfaction, comply with corporate accounting procedures, and maximize revenue using yield management and inventory control systems.
Help develop annual budgets, capital expenditure plans, sales and marketing budgets, revenue budgets, and marketing plans.
Develop and communicate selling strategies using reports and forecasting tools, review strategies weekly with the Sales Manager, solicit new business, monitor group block and direct bill processes, and review period-end reports.
Monitor local market conditions and the competitive set, and support sales by networking during breakfast and social hours to identify business leads.
Perform hands-on guest-service duties as needed and maintain a safe working environment, including responsibility for accident-prevention programs.
Audit guest rooms, public spaces, grounds, work areas, and kitchen areas for sanitation and cleanliness; coordinate preventive maintenance and general cleaning programs.
Support supervisors with scheduling against guest needs and hours-per-occupied-room goals, and ensure associates are cross-trained.
Participate in service and hospitality training and pursue further education in property management systems, phone sales, sales, team management, leadership, housekeeping, food service, maintenance, and general hospitality.
Ensure hiring practices comply with I-9, ADA, and EEO requirements and support a culturally diverse workplace; interview and select potential hires.
Promote Guarantee of Fair Treatment and Open Door policies and use constructive coaching and counseling to address associate concerns.
Maintain required licenses and permits, maintain working knowledge of corporate brand manuals, and pursue personal development.
Schedule management-team coverage for weekends and evenings, conduct timely reviews with input from team supervisors, and carry out other reasonable assigned duties.