General Manager

American Restoration Operations LLC•Houston, TX

10d•Hybrid

About The Position

The General Manager is a senior operational leader responsible for the full P&L performance of one or more branch locations within a restoration and construction services company. This role owns revenue production, field workforce management, client and carrier relationships, and branch-level EBITDA delivery. The GM is accountable for outcomes, not just activities — and is measured on what the business produces, not time in seat. This role manages the full annual Brand revenue with complete P&L accountability across all operations. Compensation is benchmarked to revenue scope and market, with a performance bonus tied to Brand Revenue and EBITDA performance. This role is part of the American Restoration Operations (ARO) platform — a network of 25+ restoration and construction brands operating across 50+ locations nationwide. ARO brands share operational infrastructure, carrier relationships, and platform-level resources while maintaining distinct local market identities. General Managers within the ARO platform are held to consistent performance standards and benefit from platform-level support, benchmarking, and leadership development.

Requirements

5+ years in restoration, construction, or a related field
Demonstrated P&L ownership and financial literacy
Experience managing field crews and subcontractors in a production environment
Strong working knowledge of insurance claims processes and carrier relationships
Prior branch or general management experience preferred; scope and results weighted more heavily than title
Xactimate proficiency a plus

Nice To Haves

IICRC certifications preferred: WRT, ASD, FSRT

Responsibilities

Own and drive annual brand revenue targets in alignment with company growth objectives
Manage branch-level EBITDA, job costing, and operating expenses
Report financial performance to executive leadership with accuracy and transparency
Oversee multi-crew field operations across mitigation, restoration, and reconstruction divisions
Ensure projects are delivered on time, on budget, and to quality standards
Manage subcontractor relationships, equipment utilization, and job scheduling
Build and maintain relationships with insurance carriers, adjusters, and third-party administrators
Drive referral source development across property managers, real estate professionals, and commercial accounts
Represent the company in the local market as the primary face of the brand
Recruit, develop, and retain production, estimating, and administrative staff
Set performance expectations and hold teams accountable through clear KPIs
Foster a culture of urgency, ownership, and professionalism
Manage P&L and operational execution across two or more geographic markets simultaneously
Coordinate resources, staffing, and client relationships across branch locations