General Manager
About The Position
The General Manager in Training is a high-profile leadership position. The role partners with the club's General Manager or Senior General Manager to support the club's overall direction, coordination, operation, and success. The General Manager in Training helps ensure financial goals are met while providing leadership in customer service, team member relations, sales, in-center business performance, and member participation. The role includes enrollment in the General Manager Certification and completion of required Life Time Education training, as well as on-the-job training from the club's General Manager and Area Director. The General Manager in Training provides daily support to a team of 150–300 team members and offers ongoing leadership, motivation, and development. They cast, coach, communicate, and hold Department Managers responsible for The Life Time Way expectations, and act as a club ambassador to provide members with an unforgettable experience.
Requirements
- High school graduate or equivalent.
- 3 years of experience in the fitness, hospitality, or retail industry.
- 2 years of management experience.
- Understanding of computer software such as Microsoft Excel and Word.
- Excellent interviewing techniques.
- Ability to sit, stand, walk, reach, climb, and raise up to 50 pounds.
- CPR and AED certified.
Nice To Haves
- Bachelor's degree in Business or a related field.
Responsibilities
- Attend required General Manager Certification trainings and present on the business plan.
- Perform daily walk-through inspections to ensure club areas are clean, neat, organized, and like new.
- Study Net Satisfaction Scores to support the best member experience.
- Monitor budgets and forecast revenue and expenses for each department monthly, quarterly, and annually.
- Monitor supplies, payroll, cost of goods, and expenses for each department monthly, quarterly, and annually.
- Mentor Department Managers through training, development, performance assessment, and feedback.
- Co-facilitate Weekly Department Manager Meetings.
- Participate in quarterly club assessments with the General Manager and Area Director.
- Authorize new hires, promotions, employee status changes, and terminations with Department Managers.
- Guide and execute the monthly Manager on Duty program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
