General Manager

Chicken N Pickle•Thornton, CO

About The Position

The General Manager directs and oversees operations across Pickleball, Events, Catering, Kitchen, Service/Bar, Hospitality, and Community departments. The role requires management experience in both front- and back-of-house operations, as well as events and pickleball activities. The General Manager develops, trains, and holds departmental managers accountable while supporting the company’s values and inclusive culture. The position also oversees service quality, staffing, costs, financial reporting, safety and legal compliance, brand development, and local community promotion. The role is performed in an active, fast-paced indoor and outdoor venue. Work may involve outdoor weather conditions, occasional exposure to toxic or caustic chemicals, and usually loud noise. The job regularly involves standing, walking, using hands, reaching, and talking or hearing; frequently involves stooping, kneeling, crouching, crawling, tasting or smelling, and lifting or moving up to 75 pounds; and occasionally involves sitting and climbing or balancing.

Requirements

At least 5 years of full-service, high-volume General Manager experience.
Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager, or in a similar role.
Excellent organizational and leadership skills.
Knowledge of food safety, liquor requirements, and quality standards.
Familiarity with restaurant management software, such as HotSchedules, point-of-sale, and accounting software.
Strong leadership, motivational, and people skills.
Financial management skills.
Ability to work in an active, fast-paced indoor and outdoor venue, including during inclement weather, holidays, weekends, and nights.
Bachelor of Science degree in Business Administration.

Nice To Haves

Hospitality management or culinary schooling is a plus.

Responsibilities

Embody Chicken N Pickle’s core values of Authenticity, Community, Connection, Integrity, and Quality.
Demonstrate and support a culture of diversity, equality, and inclusion.
Coordinate daily Front of the House, Pickleball, and Back of the House operations.
Supervise and evaluate department managers.
Hire and terminate teammates in coordination with department managers.
Deliver superior service and maximize customer satisfaction.
Respond efficiently and accurately to customer complaints.
Regularly review product quality and research new vendors.
Oversee staffing levels and Cost of Goods.
Appraise staff performance and provide feedback to improve productivity.
Ensure compliance with sanitation and safety regulations.
Ensure compliance with local, city, state, and federal alcohol laws and guidelines.
Manage and protect Chicken N Pickle’s brand and develop ways to improve it.
Control operational costs and identify measures to reduce waste.
Create detailed weekly, monthly, and annual revenue and expense reports.
Promote the brand locally through community and restaurant events.
Recommend ways to reach a broader audience, such as social media, community relationships, and Happy Hour.
Train new and current employees in proper customer service practices.
Implement policies and protocols to maintain future restaurant operations.
Promote continuous skill development through online courses, coaching, and training programs.
Direct and oversee operations in Pickleball, Events, Catering, Kitchen, Service/Bar, Hospitality, and Community departments.
Inspire, train, and oversee departmental managers and develop their skills and accountability.