General Manager

RP Lumber•Monmouth, IL

13d•$60,000 - $70,000•Onsite

About The Position

R.P. Lumber is hiring a General Manager for our Monmouth, IL lumberyard and home-improvement store. This is the on-site leader of the location — responsible for the full operation, the team, the customer experience, and store financial results. You will report to the District Manager. You will be expected to understand and perform showroom, yard, and back-office work, and to develop the people who keep the store running. R.P. Lumber is a family-owned building materials and hardware retailer founded in 1977. We now operate 100+ locations across Illinois, Indiana, Iowa, Missouri, South Dakota, Wisconsin, and Wyoming. Our promise is simple: Best Service. Best Value. General Managers are accountable for making that promise real in their community.

Requirements

3–5 years of management or supervisory experience in building materials, home improvement, hardware, lumber, or a related field — or an equivalent mix of education and experience
Strong leadership, communication, organization, and problem-solving skills, with the ability to manage with limited supervision
Working knowledge of retail operations, merchandising, inventory control, customer service, and store financials
Strong product knowledge of building materials, lumber, and hardware, or the demonstrated ability to acquire it quickly through training
Comfort using a point-of-sale system and other retail or business software; estimating software experience is a plus
Enough math and business skill to read sales, margin, inventory, labor, and other operating data and use them to run the store
Ability to work a flexible retail schedule, generally 50 or more hours per week, including evenings, weekends, and holidays
Valid driver's license and an acceptable driving record
Ability to perform the essential physical functions of the job, with or without reasonable accommodation, including bending, reaching, climbing or balancing, stooping, kneeling, crouching, and frequently lifting or moving 50 to 100 pounds

Nice To Haves

Bachelor’s degree in business, retail management, construction, or a related field
Experience as a store manager, assistant store manager, or retail manager in a lumberyard, hardware store, or home-improvement retailer
Experience coaching a contractor sales effort, running planograms, managing inventory accuracy, or owning store P&L results
Familiarity with forklifts, delivery operations, yard operations, and the safe storage of building materials

Responsibilities

Lead by example at the sales counter, on the sales floor, and at the register
Train and coach associates to deliver prompt, courteous, knowledgeable service
Resolve customer concerns quickly
Keep the showroom merchandised to company and local standards, including planograms, end caps, seasonal product, promotions, and price changes
Make sure deliveries leave on time, complete, and in good condition
Support contractor sales coverage so new business is developed, and current accounts stay well served
Drive sales and profit to meet or exceed budget
Understand the numbers that move store performance and stay accountable for results
Control costs and schedule labor to balance productivity and customer service
Record sales, returns, transfers, and adjustments accurately and on time
Keep inventory high enough to serve customers and in line with investment goals
Make sure warehouse and yard teams receive and store product correctly
Reduce shrinkage, damage, and theft through clean processes and secure high-theft items
Model a safety-first culture for employees and customers
Keep the location, equipment, and grounds safe, clean, and maintained
Make sure ladders, forklifts, trucks, and other equipment are in safe working condition
Lead and document regular safety meetings
Apply company-approved security and loss-prevention practices
Protect inventory from weather, poor stacking, loss, and theft
Recruit, select, schedule, and train key people
Publish work schedules on time and make sure hours worked are recorded correctly
Give timely coaching and corrective feedback; do not ignore performance problems
Mentor Retail Managers and other key employees
Run monthly store meetings on performance, goals, promotions, events, problems, and safety
Keep an open-door environment where people can raise issues and share ideas
Help associates use the Company's ESS Resource Center
Check and respond to company and customer email in a timely manner
Report unusual occurrences, obstacles, and improvement ideas to the District Manager and other company leaders
Follow company policy and protect confidential information
Perform other related duties assigned by the District Manager or other qualified company leaders