General Manager

Five Star Bath Solutions of Seattle•Everett, WA

23d•$100,000 - $150,000•Hybrid

About The Position

Five Star Bath Solutions Northwest is seeking a full-time General Manager to lead the day-to-day operations of their business. The area spans from I-90 to the Canadian border and has been one of the fastest-growing territories in the nation. This role offers the opportunity to mature operations and build out a newer territory for a nationally recognized home improvement brand. The ideal candidate will be capable of autonomously running every aspect of a ~15-person home improvement business that eclipsed $4 million in revenue in its first full year. This person will be a key leader and pivotal to the company's continued success, with aspirations to drive the business to greater heights.

Requirements

Proven experience in general management or multi-department leadership, preferably in home improvement, construction, remodeling, or franchising.
Strong understanding of sales operations, field service management, and project delivery.
Financial acumen with experience managing budgets, margins, and KPIs.
High-level problem-solving, organization, and decision-making skills.
Leadership that balances accountability with team support and development.
Excellent written and verbal communication skills.
Capable customer service leadership.
Possesses tech-savviness and adopts new tools when beneficial.

Responsibilities

Manage and support the sales team to meet or exceed monthly revenue goals.
Monitor close rates, lead flow, and conversion metrics.
Coach team members on consultative selling and performance improvement.
Oversee all installation activities to ensure projects are completed on time, within budget, and to company quality standards.
Lead production meetings, resolve jobsite issues, and maintain install team accountability.
Own the P&L and manage budgeting, forecasting, and cost control.
Track and analyze KPIs and adjust operations for profitability and efficiency.
Implement company systems, software, and processes to streamline performance.
Ensure world-class customer service from initial consultation to final walkthrough.
Handle escalations with urgency and professionalism.
Monitor customer reviews and take proactive steps to build brand reputation.
Oversee scheduling, logistics, and job timelines.
Coordinate between sales, installers, vendors, and customers for seamless execution.
Mitigate delays, scope changes, and risk across active projects.
Hire, train, and develop top-tier talent across all departments.
Build a culture of accountability, continuous improvement, and high performance.
Lead regular team meetings, one-on-ones, and performance reviews.