General Manager
About The Position
The Front Climbing Club is seeking a General Manager to oversee the strategic direction, standards, and long-term success of its Salt Lake City and South Main locations. This role focuses on the bigger picture, including renovations, program launches, and future planning, while leading a team of full-time Gym Managers and Assistant Gym Managers. The ideal candidate will have experience managing other full-time managers, coaching them, holding them accountable, and helping them grow. This experience can be from various industries such as hospitality, retail, fitness, recreation, or food service. This is a full-time, exempt position.
Requirements
- 3+ years of experience directly supervising full-time, salaried managers who had their own teams reporting to them.
- A track record of leading renovations, or program launches, along with budget and capex planning experience.
- Strong organizational and time-management skills.
- Exceptional member service and conflict-resolution instincts, with the discretion to navigate sensitive, high-visibility situations.
- Willingness to obtain First Aid/CPR, CWI Instructor, Utah Alcohol, and Utah Food Handlers certifications upon hire.
- Proficiency in Microsoft 365 (Excel, Outlook).
- A collaborative, cross-functional approach to solving problems and improving the member experience.
Nice To Haves
- 10+ years in a supervisory or management role preferred.
- Familiarity with Rock Gym Pro and AI tools is a plus.
- A Bachelor's degree is preferred but not required.
Responsibilities
- Hold overall responsibility for gym performance, standards, and long-term success, including stepping in to cover the floor or front desk when needed.
- Partner with Gym Managers and department heads across Facilities, Cafes, and Risk Management to uphold consistency and standards gym-wide.
- Own long-term scheduling, facility planning, and operational decision-making.
- Lead renovations, amenity rollouts, and program launches from concept to completion.
- Participate in biannual and yearly planning with the CEO and Leadership Team on budgets, timelines, and capital projects.
- Serve as the primary point of coordination with partners like Vertical Solutions and Testpiece.
- Provide direction, feedback, and performance evaluations for Gym Managers and Assistant Gym Managers.
- Act as the escalation point for management-level member concerns and complex issues.
- Collaborate with HR and senior leadership on workforce planning, hiring, and retention for management roles.
- Contribute to strategic planning that supports the gym's continued growth.
Benefits
- Comprehensive health coverage: Medical, Dental, Vision, Life, STD, LTD, and Accident insurance
- 401(k) retirement plan
- Paid time off
- Free gym membership
- Discounts on food and merchandise
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
