General Manager

Community Choice Financial Family of Brands•Phoenix, AZ

1d•Onsite

About The Position

The General Manager leads the daily operations and overall performance of a TitleMax store in Phoenix, Arizona. The role is responsible for growing revenue, maintaining compliance, developing the team, and building customer loyalty through high-quality service. The General Manager examines and processes loan and pawn applications and transactions, assesses risk within established limits, and ensures store operations follow company standards and applicable laws. The position is full-time, requires at least 40 hours per week and regular in-person attendance, including weekends. The role may also involve work outside the store, such as vehicle appraisals, errands, and external marketing.

Requirements

High school diploma or equivalent.
At least two years of successful supervisory or leadership experience in retail, finance, service, or a related industry.
Leadership-level operations experience.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other systems.
Valid driver's license, auto insurance, and a personal vehicle available for use during the workday; mileage is compensated.
At least 18 years of age, or 19 in Alabama.
Ability to pass a background check, conducted and considered in accordance with applicable law.
Ability to meet physical demands that frequently include remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Associate degree or higher.
Experience with check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required for certain locations.

Responsibilities

Manage overall store performance to meet or exceed company standards.
Coach, lead, and develop team members, including training on systems, company standards, account management, collections, job duties, and performance reports.
Guide the team in local marketing, business-to-business partnerships, referrals, and community and in-store events to grow revenue.
Examine, evaluate, and process loan and pawn applications and related transactions, and assess risk within established limits.
Enforce quality standards, procedures, and applicable local and state laws and regulations; participate in audits and compliance reviews as directed.
Supervise office security, cash management, and loss prevention, including documentation of cash discrepancies, vault and inventory controls, deposits, and expenses.
Conduct opening and closing procedures and train staff in keyholder duties.
Participate in employee selection, performance reviews, hiring, and retention.
Develop schedules based on budget, workload, and store needs, and ensure adequate staffing.
Resolve complex customer situations with integrity and professionalism.
Maintain store appearance and address basic facility needs, including scheduling maintenance and overseeing planograms and promotional displays.
Perform duties outside the store when applicable, including vehicle appraisals, errands, and external marketing.
Work efficiently in a fast-paced environment, handle multiple tasks, meet performance standards, and complete additional duties assigned by leadership.
Maintain a full-time schedule of at least 40 hours per week with regular in-person attendance, including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company's brands.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and health spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with company matching.
Company-sponsored life and AD&D insurance.
Voluntary benefits including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program access to mental health resources and life coaching for employees and family members.
Access to retailer discounts through a discount marketplace.
Paid time off beginning at 12 days in the first year and increasing with tenure.
Business-casual dress code that includes jeans and sneakers.
Performance bonuses.