General Manager-GM

ForeFront Healthcare Pvt Ltd•Harrisonburg, VA

9h•$100,000 - $120,000•Onsite

About The Position

Forefront is dedicated to enhancing lives through exceptional culinary and support services. As a leader on our team, you play a vital role in driving operational success within a healthcare environment. Through our core values Tenacity, Integrity, Creativity, Service Excellence, Safety, and Caring, you will lead teams, ensure high-quality service delivery, and help create a clean, safe, and healing environment for all. If you are passionate about leading people, developing teams, and making a meaningful impact, we invite you to join us. THE GENERAL MANAGER IS THE SENIOR ON-SITE LEADER RESPONSIBLE FOR THE OVERALL PERFORMANCE, CULTURE, AND OPERATIONAL SUCCESS OF A FOREFRONT-MANAGED COMMUNITY OR ACCOUNT. THIS ROLE HAS FULL ACCOUNTABILITY FOR FINANCIAL PERFORMANCE, CLIENT SATISFACTION, TEAM ENGAGEMENT, COMPLIANCE, AND SERVICE EXCELLENCE ACROSS CULINARY AND SUPPORT SERVICES. THE GM SERVES AS THE PRIMARY CLIENT PARTNER, STRATEGIC LEADER, AND OPERATIONAL DRIVER, ENSURING FOREFRONT DELIVERS AN EXCEPTIONAL RESIDENT, PATIENT, OR CUSTOMER EXPERIENCE WHILE MEETING ALL CONTRACTUAL, FINANCIAL, AND QUALITY OBJECTIVES. THIS IS A HANDS-ON LEADERSHIP ROLE THAT BALANCES STRATEGIC OVERSIGHT WITH DAILY OPERATION EXECUTION.

Requirements

7–10+ years of senior leadership experience in hospitality, senior living, healthcare, or contract services.
Proven P&L ownership and financial management experience.
Strong background leading multi-department operations.
Experience managing directors, managers, and large teams.
Strong client-facing and executive communication skills.
Demonstrated ability to drive culture, performance, and results.
Highly organized, data-driven, and operationally disciplined.
Comfortable in fast-paced, growth-oriented environments.
SERVSAFE FOOD PROTECTION MANAGER CERTIFICATION REQUIRED OR MUST BE OBTAINED WITHIN 90 DAYS OF EMPLOYMENT

Nice To Haves

Bachelor’s degree in Hospitality, Business, Healthcare Administration, or related field

Responsibilities

Direct daily culinary and dining operations to ensure consistent quality, service, and presentation.
Oversee production, service flow, and staffing across all meal periods.
Implement company standards, recipes, and hospitality programs.
Maintain a safe, clean, and organized kitchen and dining environment.
Manage P&L performance including food cost, labor, and operating expenses.
Develop budgets, forecasts, and corrective action plans.
Oversee purchasing, inventory controls, and vendor relationships.
Analyze financial reports and drive continuous improvement.
Recruit, hire, train, and develop culinary and service teams.
Conduct coaching, performance management, and succession planning.
Build a culture of accountability, engagement, and hospitality.
Ensure effective scheduling and labor productivity.
Lead menu development aligned with client expectations and wellness initiatives.
Ensure recipe adherence, portion control, and food quality.
Collaborate with Registered Dietitians on therapeutic and specialized diets.
Drive innovation, seasonal programming, and resident engagement.
Serve as primary liaison with client leadership and residents.
Participate in food committees and resident feedback forums.
Lead service recovery and satisfaction initiatives.
Support marketing events and community functions.
Ensure compliance with HACCP, OSHA, ServSafe, and state regulations.
Oversee sanitation, allergy management, and infection control.
Conduct audits and maintain required documentation.
Support new business surveys and contract retention.
Lead training and rollout of corporate initiatives.
Monitor trends and implement best practices.
Responsible for acting in conformance with all facility and departmental policies and procedures including those relating to human resources, code of ethics and business conduct, health and safety regulations, compliance requirements, patient rights, confidentiality, and HIPAA. Responsible for acting in conformance with accrediting agency standards.
Attends department meetings as required.
Demonstrates accountability to accept responsibility for personal/professional growth and any required certification/licenses, if applicable.
Completes mandatory training and competencies annually.