General Manager

Highgate Hotels • Bloomingdale, IL

7d • Onsite

About The Position

The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction, and employee development, while maintaining the integrity of the hotel for the Select Service Division. The role oversees hotel operations, financial performance, sales efforts, staffing, training, guest service, property maintenance, and compliance with Highgate Hotel policies and procedures.

Requirements

• At least 6 years of progressive experience in a hotel or related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
• Able to communicate effectively verbally and in writing with employees and guests at all levels.
• Able to listen to, understand, and clarify concerns raised by employees and guests.
• Able to multitask and prioritize departmental functions to meet deadlines.
• Effective at handling problems, including anticipating, preventing, identifying, and resolving them.
• Able to understand and evaluate complex information and data from various sources.
• Able to maintain confidentiality of information.
• Maintain a warm, friendly, attentive, courteous, and service-oriented demeanor.
• Maintain regular attendance as required by the hotel's scheduling needs.
• Maintain high standards of personal appearance and grooming, including wearing a nametag.
• Comply with Highgate Hotel standards and regulations for safe and efficient hotel operations.

Responsibilities

• Tour operating departments daily and make adjustments as needed through department heads.
• Conduct weekly staff meetings and training sessions, review prior and upcoming sales and operations efforts, and ensure scheduled meetings take place on the property.
• Meet financial review dates and corporate program deadlines; conduct monthly financial reviews with department managers, M.I.D.'s, and available supervisors.
• Ensure department heads maintain budgeted productivity levels and follow Highgate Hotel standard checkbook accounting procedures.
• Develop managers for future advancement through competency training and corporate-sponsored training programs.
• Work with the Director of Sales to conduct daily HHBR meetings focused on prospecting and existing account calls and their potential results.
• Participate in hotel sales efforts, including calling on top accounts, meeting clients, hosting events, and meeting on-site contacts.
• Participate in scheduled M.O.D. coverage and maintain direct contact with management trainees while monitoring their development.
• Follow Highgate Hotel policies and procedures, train new managers on compliance, and assist with the hotel budget process.
• Ensure service-standard training takes place in every department, including required Garden Standard of the Week training.
• Help create a positive, guest-focused team environment through employee development and motivation.
• Inspect rooms at least weekly with the Housekeeping Manager and Property Engineer.
• Ensure invoices are processed daily and financial documents are submitted to the Corporate Office monthly in accordance with the accounting calendar.
• Maintain the cleanliness and physical condition of the property through inspections and preventive maintenance programs with department managers.
• Ensure employees provide attentive, friendly, courteous, and efficient service to guests, managers, and coworkers.
• Forecast the hotel's monthly financial position, estimate revenues and line-item expenses, and analyze past and projected data to prepare accurate reforecasts.
• Conduct management interviews and follow hiring procedures; ensure department managers follow hiring standards and personally interview final candidates for management vacancies before offers are extended.
• Conduct Executive Committee performance appraisals and ensure managers administer staff appraisals according to Highgate Hotel standards.
• Motivate, coach, counsel, and discipline management personnel, and ensure managers follow required counseling and disciplinary procedures.
• Perform other duties requested by the Vice President or Regional Director of Operations or other management.
• Ensure all employees receive fair and equitable treatment according to Highgate Hotel standards.
• Meet clients and prospective clients on the property, including contacts touring the property, to support sales efforts.
• Be present in public areas during peak times to greet guests and offer assistance.
• Ensure hotel safe procedures, including security requirements and monthly safe audits, are followed.
• Ensure monthly credit meetings are conducted and actively support hotel credit and collection policies.
• Complete required corporate training modules and obtain certification to deliver required training.
• Maintain regular attendance, attend required hotel meetings and training, maintain personal appearance and grooming standards, and comply with standards and regulations supporting safe and efficient operations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed