General Manager

Destination Pet • Oshkosh, WI

3d

About The Position

The General Manager leads the day-to-day operations of the A Touch of Class Pet Resort, building a culture that delivers exceptional experiences for pets, pet parents, and team members. The role is accountable for business performance, team development, operational excellence, customer experience, and community engagement. The General Manager works with Destination Pet’s Support Teams—including Operations, Human Resources, Marketing, Facilities, Finance, and Legal—to maintain a safe, efficient, and welcoming environment.

Requirements

• Experience as a people leader, with the ability to coach, mentor, and develop teams.
• Strong operational mindset and ability to balance customer service with business performance.
• Ability to thrive in a fast-paced environment and manage changing priorities.
• Confidence making decisions, solving problems, and managing multiple responsibilities.
• Ability to build trust with team members, clients, and business partners.
• Experience managing budgets, labor, payroll, inventory, and overall business performance.
• Effective, professional communication with people at all organizational levels.
• Passion for creating an outstanding experience for pets and their owners.
• Willingness to lead by example and provide hands-on team support.
• Ability to work evenings, weekends, and holidays when business needs require.
• Ability to lift up to 40 pounds frequently; stand, walk, bend, climb stairs, and remain active throughout the workday.
• Comfort using computers, point-of-sale systems, and multi-line phone systems.
• Ability to safely handle dogs on leashes and work around pets of varying sizes and temperaments.
• Comfort working around animal dander, pet waste, cleaning products, disinfectants, varying noise levels, pet hair, odors, and occasional accidents.

Responsibilities

• Lead daily center operations and ensure a safe, clean, exceptional experience for pets, clients, and team members.
• Recruit, hire, onboard, coach, develop, and retain a high-performing team while fostering a positive, accountable culture.
• Create schedules that balance service quality with labor budget expectations.
• Manage payroll, labor costs, staffing levels, and timely payroll approval.
• Drive financial performance by managing budgets, reviewing operational reports, monitoring key performance indicators, and identifying growth opportunities.
• Oversee inventory, purchasing, and vendor relationships.
• Deliver excellent customer service, resolve concerns, build relationships with pet parents, and maintain consistent service quality.
• Ensure compliance with company policies and applicable employment and safety regulations, including OSHA, EEOC, ADA, and wage and hour requirements.
• Conduct performance evaluations, provide ongoing coaching, and create development opportunities for team members.
• Partner with Destination Pet Support Teams to execute operational initiatives and improve center performance.
• Maintain the facility, equipment, and technology systems.
• Manage cash handling, deposits, and financial controls.
• Develop and execute local marketing initiatives, community partnerships, and social media engagement to grow the business.
• Monitor the health, safety, comfort, and well-being of pets in the center’s care.
• Support the team wherever needed and perform other assigned responsibilities.

Benefits

• Quarterly bonus opportunities.
• Medical, dental, vision, and life insurance.
• Short- and long-term disability coverage.
• 401(k) with company match.
• Generous paid time off.
• Discounts on Destination Pet services.
• Career growth opportunities across the Destination Pet network.
• Collaborative, people-first culture with opportunities to make a meaningful impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed