General Manager

Wonder•Iowa Township, IA

7d•$89,500 - $107,500

About The Position

The General Manager is the business leader of a Wonder location, overseeing a shared kitchen that serves multiple brands, channels, and delivery methods. The role leads a multifunctional team, coordinates cross-brand operations in one facility, and owns the location’s P&L. Responsibilities span operational leadership, staffing, vendor and partner relations, and local business performance. The position is suited to an experienced leader from operations, logistics, eCommerce, hospitality, food, or a similar field who can build, manage, and grow a complex operation. The General Manager oversees daily kitchen, service, and fulfillment operations; manages and develops employees and external partners; drives financial and operational results; builds talent pipelines; and represents Wonder with brand partners, vendors, and local stakeholders. The role requires hands-on leadership, sound judgment in a fast-paced environment, and a focus on customer experience, quality, accountability, and results.

Requirements

At least 3 years of experience leading high-volume, complex operations in areas such as logistics, field-based retail, hospitality, food, or eCommerce.
Experience in fast-growing, operationally complex environments such as high-growth startups, multi-unit retail, or on-demand services.
Proven leadership background and a track record of progressive growth and advancement.
Demonstrated success in full P&L ownership, KPI management, and driving operational results.
Proactive problem-solving skills and ability to thrive in fast-paced, ambiguous environments.
Comfort managing workforces that include employees and contracted vendors or partners.
Ability to influence and collaborate across finance, HR, logistics, culinary, and partner organizations.
Strong focus on customer service, quality, accountability, and results.
At least 18 years of age and legally authorized to work in the United States.
Ability to lift up to 50 pounds and stand for extended periods.
Open availability, including nights and weekends.
Food Manager Certificate as required by state, county, or local health departments.

Responsibilities

Oversee day-to-day operations across kitchen, service, dine-in, pickup, and delivery channels.
Optimize labor deployment, throughput, and service execution to meet changing business needs.
Ensure adherence to labor, food safety, team member safety, and compliance standards.
Manage inventory accuracy, waste reduction, and product shelf life.
Forecast demand, resolve obstacles, and adjust workflows to maintain operational readiness.
Use customer feedback and operational trends to make data-informed decisions and improve service.
Set and drive operational KPIs, aligning internal and external contributors.
Hire, onboard, coach, schedule, and develop hourly employees and shift leaders.
Lead an on-site workforce of Wonder employees and external partners, and foster collaboration between teams.
Address performance issues promptly and respectfully through coaching and performance tools.
Ensure compliance with state and federal labor laws.
Own the location’s P&L and use data to influence labor efficiency, food costs, and operational margin.
Track KPIs related to guest experience, order accuracy, throughput, and financial performance.
Partner with finance, culinary, procurement, logistics, and other teams to identify cost-saving and revenue-driving opportunities.
Develop action plans using local performance insights, customer feedback, and operational trends.
Build talent pipelines and succession readiness.
Select, develop, and deploy certified trainers to support new store openings and consistent onboarding.
Mentor managers-in-training and prepare them for potential transfers or leadership roles at other locations.
Model company values and reinforce performance standards that support personal and professional growth.
Anticipate business needs and align staffing, scheduling, and development efforts with organizational growth.
Share feedback, pilot new initiatives, and champion best practices for company-wide rollout.
Serve as the on-site contact for brand partners, vendors, and contracted operators.
Build relationships with local stakeholders to foster trust, partnership, and operational consistency.
Ensure brands operating in the kitchen meet Wonder’s service and food quality standards.
Represent Wonder in local community and business interactions to help grow its reputation and customer base.