General Manager

Ulta Beauty, Inc.•Dania Beach, FL

About The Position

The General Manager (GM) leads a single Ulta Beauty retail store, including its salon, in alignment with the company’s mission, vision, and values. The GM leads a team of managers and is accountable for developing a high-performing team that consistently delivers sales growth and an exceptional guest experience. The role manages store performance, people, and processes. It focuses on sales and service growth, expense control, talent acquisition and development, compliance, operational excellence, inventory and asset protection, and effective execution of company policies and initiatives. The GM also performs makeup applications, skincare analysis, and product demonstrations for guests, and communicates business trends and operational needs to field leadership. This is a flexible, full-time position requiring work across days, evenings, weekends, and holidays, including closing the store at least once per week. The role also involves corporate meetings and conferences, occasional overnight stays and interstate travel, and frequent movement and physical activity throughout the store.

Requirements

3–5+ years of fast-paced retail management or other relevant work experience.
Financial management experience driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Retail management experience monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
Leadership experience attracting, developing, and motivating talent; adapting to change and leading others through change; building collaborative relationships; and influencing teams.
Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to react under pressure, use good judgment in ambiguous situations, and remain flexible and adaptable.
Availability for a flexible full-time schedule including days, evenings, weekends, and holidays.
Availability to close the store at least once per week.
Ability to attend corporate meetings and conferences, including overnight stays and interstate travel.
Valid identification for airline travel.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Lead the store in accordance with Ulta Beauty’s mission, vision, and values, and develop a high-performing team.
Promote accountability for retail and service sales, guest loyalty, payroll, omni-channel performance, and retail shrink goals.
Drive store profitability through operational excellence, sales growth, and expense control.
Use forecasts and payroll budgets to support scheduling, maximize productivity, meet goals, and complete workload on time and within budget.
Address issues identified through financial and operational reporting, store visits, and audits.
Perform makeup applications, skincare analysis, and product demonstrations for guests.
Stay informed about industry trends, products, services, ingredients, and benefits during work time.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, and retain a diverse team, and address staffing needs and open positions.
In partnership with the District Manager and People Success, address policy violations through appropriate corrective action, up to and including separation of employment.
Build an engaged team through collaboration, open communication, and prioritization of work; foster an inclusive environment that supports associate growth.
Lead manager and associate development, including training, competency-based feedback and coaching, performance reviews, succession planning, and development plans.
Participate in ongoing training, including brand and category education, and ensure direct reports do so as well.
Share enterprise strategy with direct reports and align store goals with Ulta Beauty’s goals.
Work alongside the management team to establish priorities, provide direction, and promote teamwork.
Execute the Guest Engagement Leader program, coach associates, and lead a helpful and friendly guest experience to achieve store performance goals.
Ensure compliance with Ulta Beauty policies, procedures, standards, and dress code.
Use company scheduling and task management tools as directed to deploy associates, prioritize workload, and ensure leadership adoption and policy compliance.
Protect company assets and minimize loss by maintaining workplace safety, inventory control, cash management, and loss-prevention standards.
Execute inventory control processes, including handling known theft, damages, hazardous waste, inventory adjustments, and product returns, and complete theft reporting as needed.
Support continuous improvement by influencing adoption of company initiatives and technology and ensuring store tasks are completed.
Use company programs, tools, and resources to improve store performance.
Communicate with and provide feedback to field leadership regarding business trends, opportunities, operational challenges, merchandise needs, and the competitive landscape.
Work a flexible schedule that includes days, evenings, weekends, and holidays, and close the store at least once per week.
Attend corporate business meetings and conferences, including overnight stays and interstate travel; maintain valid identification for airline travel.