General Manager

Better Buzz Coffee Company•San Diego, CA

9d•$32 - $35•Onsite

About The Position

Better Buzz Coffee seeks General Managers to support our growing brand! We are Buzzing with excitement to have you apply if you share our passion for coffee! We are committed to providing outstanding guest service to our community while fostering a fun and upbeat work environment for our team. We are always pushing forward, growing and improving to ensure we are the absolute best we can be. Leaders who are excited to challenge themselves and grow will find great opportunities with Better Buzz Coffee! We are nimble and always in motion! Better Buzz Coffee offers a unique food and drink menu at each of our locations. A fan-favorite is our The Best Drink Ever, which is the drink that made us a household name in San Diego, CA. The General Manager is the leader of the cafe. This General Manager is responsible for creating the Buzz Life experience for all guests and team members. The General Manager serves as a shining example of great service and showcases what it means to build connections at Better Buzz Coffee. This position is responsible for developing and maintaining a consistent Better Buzz Coffee experience that is in line with the values of the company. Everyday, in every cafe, we inspire our team and our community to rise early, dream big, have fun and maximize their human potential! We are on a relentless pursuit to elevate the coffee experience and our General Managers are responsible for upholding this mission statement on a daily basis. Our chosen candidate will train for 8 weeks, assist in the market and wait to be awarded a store. This candidate may be part of a new opening or may be needed to backfill a different location to support our growth. Our General Managers need open availability and are expected to work a 45 hour work week.

Requirements

3 years of prior general management experience required in a similar high-velocity, high-volume coffee or fast casual environment
3 years of Food & Beverage experience required

Nice To Haves

High School Diploma or GED graduate preferred
High volume drive thru experience a plus
New Location Opening experience a plus

Responsibilities

Build, lead, and develop a team of Assistant General Managers, Lead Shift Supervisors, Shift Supervisors, and Team Ambassadors and Baristas who embody the Better Buzz culture
Act with integrity, honesty and knowledge to promote the Company’s culture, values and mission
Source, interview, hire, and onboard new team members through the company applicant tracking system; identify and develop internal talent for promotion
Address all team concerns with urgency, fairness, clarity, strength and compassion
Champion a workplace environment free of harassment, discrimination, and retaliation, and ensure all mandated trainings
Lead the team to deliver exceptional guest experience
Resolve guest concerns professionally and recover the experience with empathy and urgency
Champion training and readiness for all brand initiatives, promotions, and seasonal campaigns
Operate the café to meet or exceed financial targets, (Ex. sales, labor, food cost, and waste targets, etc.)
Build and post accurate, compliant team schedules in advance; manage labor to forecast and team availability
Manage to given metrics, identify gaps, build plans to close gaps, cascades plans to team to execute
Drive overall sales through consistent modelling of hospitable service and upselling
Promote adherence to overall speed of service, fulfillment and drive-thru time
Maintain a high level of guest feedback scores
Ensure all meal and rest breaks are taken and properly recorded in accordance with state law
Lead and ensure proper inventory (Ex. pars, ordering, receiving, rotation, storage, and waste tracking, etc.)
Maintain cash handling integrity and follow loss prevention protocols
Maintain food safety and sanitation standards in line with ANSI certified Manager certification and county health requirements
Comply with all applicable federal, state, and local employment laws, including state specific wage and hour, scheduling, and leave requirements
Complete and document required incident reporting, including workplace injury, harassment complaints, and communicable disease notifications under AB 685
Maintain a safe physical environment for guests and team members and promote a culture of psychological safety
Partner with the District Manager on team coaching, business performance, and people strategy
Communicate clearly and respectfully with The Hive (Better Buzz Support Center), vendors, and cross-functional partners