General Manager -LifeSpan Companion Care

Cardon & Associates • Indianapolis, IN

1d

About The Position

The General Manager acts as a liaison between the Owners/Officers, staff, and community, and is responsible for the agency’s daily operations and the quality of personal care provided to clients. The role provides leadership in planning and achieving objectives aligned with company, business, and financial goals.

The General Manager manages agency operations, develops organizational goals and client-care policies, oversees staff and care delivery, and supervises the agency’s fiscal activities. The position also supports strategic planning, client satisfaction, regulatory compliance, accurate documentation and public information, and performance improvement.

Requirements

• At least two years of management, supervisory, or administrative experience within the past five years.
• Excellent oral and written communication and presentation skills.
• Professional demeanor and appearance.
• Skills to promote excellent client relations and customer service.
• People-management skills and the ability to network and manage a team.
• Excellent organizational and time-management skills.

Responsibilities

• Manage the day-to-day operations of the agency.
• Designate employees in writing to act on behalf of the manager or perform assigned managerial responsibilities.
• Develop company and organizational goals.
• Conduct client satisfaction reviews in accordance with the client satisfaction review policy.
• Stay informed about personal service agency regulations, standards, and management issues.
• Promote interdepartmental cooperation and communication, including mediating staff disputes when appropriate.
• Develop employee excellence through recruitment, retention, competency training, motivation, and rewards.
• Establish performance goals with supervisors and evaluate their performance.
• Participate in strategic, short-range, and long-range planning for educational, client care, research, revenue, and public relations programs.
• Manage, control, coordinate, and supervise agency fiscal activities, including funding development, budget negotiations, patient-care revenue generation, and contract preparation, negotiation, and approval.
• Coordinate special department activities, including conferences, workshops, and other functions.
• Monitor record-keeping and statistical reporting systems for proper documentation, planning, and evaluation.
• Develop client-care policies in collaboration with staff and Owners/Officers.
• Oversee care delivery to ensure clients’ needs are met.
• Take reasonable steps to ensure client rights are exercised and applicable laws, policies, procedures, and client service plans are followed.
• Ensure personnel numbers and qualifications are sufficient to implement and supervise services in accordance with service plans.
• Ensure public information materials and activities are accurate.
• Implement performance improvement priorities.

Benefits

• Weekly pay, or daily pay if preferred.
• Paid time off.
• Comprehensive benefits package, including pet insurance.
• Tuition assistance.
• Access to CarDon University educational videos and skill-building opportunities.
• Leadership Acceleration Path (LeAP) for associates pursuing leadership development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed