General Manager Moving and Storage
OneRelo Worldwide•Reno, NV
•Onsite
About The Position
We are a household and commercial moving and relocation company, Agent for United Vanlines, seeking an experienced General Manager to oversee daily operations, drive business growth, and deliver exceptional customer service.
Requirements
- Proven experience in operations or general management (moving/logistics industry preferred)
- Strong leadership and team management skills
- Excellent organizational and problem-solving abilities
- Financial acumen and experience managing budgets
- Outstanding communication and customer service skills
- Ability to thrive in a fast-paced, hands-on environment
Responsibilities
- Oversee dispatch, scheduling, and routing of all residential and commercial moves; ensure crews, trucks, and equipment are properly assigned and utilized
- Hire, train, schedule, and supervise movers, drivers, and office staff; conduct performance reviews and enforce accountability standards
- Manage maintenance schedules for trucks and moving equipment; coordinate repairs and ensure DOT compliance and safety readiness
- Monitor bookings from initial inquiry through job completion; handle escalated customer concerns, claims, and damage reports professionally
- Review estimates for accuracy and profitability; assist with large or complex move quotes; ensure proper pricing, upselling, and contract compliance
- Track daily and weekly revenue, payroll, and operating costs; manage budgets; identify opportunities to improve margins and reduce waste
- Ensure adherence to local, state, and federal regulations (including licensing, insurance, and safety standards); lead regular safety meetings and training
- Implement and refine SOPs for packing, loading, transportation, and delivery; improve efficiency, reduce damages, and increase on-time performance
- Maintain relationships with suppliers; oversee inventory of packing materials and supplies to prevent shortages or overstock
- Analyze performance metrics such as job completion times, damage claims, customer satisfaction scores, and revenue per move; report to ownership regularly
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
