General Manager

dnata•Orlando, FL

1d•$70,000 - $80,000

About The Position

The General Manager optimizes and aligns station operations to support an effective and productive workforce. The role leads a safety-centric culture, maintains compliance with company policies and applicable authorities, drives customer service, and ensures the station delivers on customer commitments. The General Manager oversees station-level safety and integrated management systems, operational functions, staffing, team development, customer relationships, and financial management.

Requirements

Bachelor’s degree, or 6 or more years of related experience and/or training, or an equivalent combination of education and experience.
Full knowledge of airline ramp service handling procedures and aviation safety and security procedures.
Effective communication skills.
Analytical and organizational skills.
Proficiency in Microsoft Office.
Comfort working nights, weekends, holidays, and in all weather conditions.
Valid state driver’s license and the ability to maintain required FAA/Airport identification, seals, or authorizations.
Pass a pre-employment drug screen and background check.

Responsibilities

Lead a safety-centric culture through consistent execution and implementation of company resources and processes.
Administer and operate the station-level SMS/IMS on a day-to-day basis.
Ensure station compliance with company policies and procedures and adherence to the company’s mission, vision, and values.
Ensure consistent practices for asset management, financial reporting, and compliance with state and local government regulations.
Direct management and supervisory staff responsible for the station’s primary business functions.
Direct and participate in acquiring, training, and onboarding team members.
Apply knowledge of current and future customers’ SLA and SGHA requirements to deliver on commitments.
Develop teams through succession planning, KPI achievement, coaching, ongoing training, and mentoring to improve performance and maximize potential.
Establish and maintain structured communication between departments, groups, and team members.
Interact regularly with customers and obtain feedback to promote the station, assess customer satisfaction, and improve capabilities and processes.
Maintain appropriate staffing levels through effective flight and personnel scheduling.
Encourage employee suggestions and involvement in improving and growing the station, its processes, and its people.
Manage finances, including capital expenditures, forecasting, budgeting, audit performance, and expenses.
Travel as required.