General Manager

Charlotte Matthews • Charlotte, NC

11d • Onsite

About The Position

No two days in hospitality are exactly the same, and as General Manager, you're at the center of it all. You're responsible for creating a hotel where guests want to return, team members want to work, and the business performs. That means building a strong team, maintaining high standards, understanding the numbers, and taking ownership of the property from the front door to the bottom line. You may spend part of your day coaching a department leader, walking guestrooms with your housekeeping team, reviewing financial performance, preparing for a Marriott brand inspection, partnering with Sales and Revenue Management, or stepping in to resolve a guest concern. As General Manager, you set the tone; balancing people, performance, and the guest experience while keeping your team focused on what matters most: a great hotel, a strong team, and results you can be proud of.

Requirements

• Genuinely enjoys leading a hotel, not simply managing one.
• Understands that great results come from great teams.
• Comfortable reviewing a P&L, coaching a department leader, and helping a guest.
• Visible, approachable, organized, and willing to jump in when your team needs you.
• Holds people accountable while treating them with respect.
• Recognizes strong performance, addresses problems rather than allowing them to linger, and creates clear expectations for your team.
• Understands hospitality and that every interaction matters.
• Leads by example in creating an environment where guests feel welcomed, team members feel valued, and people take pride in the hotel they represent.
• Background checks are required.
• Adherence to Newport Handbook policies is required.

Responsibilities

• Leading, coaching, and developing department leaders and hotel associates
• Creating a positive, accountable, and service-focused workplace culture
• Driving guest satisfaction and responding effectively to guest feedback
• Maintaining Marriott brand standards and ensuring brand compliance
• Overseeing rooms, housekeeping, front office, engineering, and other hotel operations
• Managing staffing levels, scheduling, productivity, and labor costs
• Recruiting, developing, recognizing, and retaining great team members
• Reviewing financial performance, forecasts, budgets, and operating expenses
• Partnering with Sales and Revenue Management to maximize occupancy, ADR, RevPAR, and overall hotel performance
• Taking an active role in the local market and building relationships that support the hotel's success
• Maintaining a clean, safe, welcoming, and well-maintained property
• Ensuring compliance with company policies, safety standards, and applicable employment practices
• Building strong relationships with guests, associates, ownership, Marriott, vendors, and community partners
• Taking ownership of challenges and following through until they are resolved

Benefits

• Health, dental, and vision insurance
• Paid time off
• 401(k)
• DailyPay access
• Special hotel discounts for team members
• Opportunities to learn, grow, and build your career with Newport Hospitality Group

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed