General Manager

Troon • Flagstaff, AZ

5h • Onsite

About The Position

Flagstaff Ranch Golf Club, a member-owned private club in Flagstaff, Arizona, is seeking a General Manager to direct and oversee all aspects of the club and its facilities. The role is accountable for member satisfaction, financial performance, and collaborative capital planning, and involves managing relationships among members, the board, committees, associates, the community, and the POA/HOA. The club’s clubhouse is undergoing an $11 million renovation scheduled to reopen in June 2027, alongside a rebranded service approach led by the General Manager and management team.

The General Manager provides strategic direction across club operations, develops and monitors operating and capital budgets, and leads department leaders and associates. The role oversees facilities and grounds, supports operational excellence across golf, food and beverage, agronomy, tournaments, and other amenities, and partners on marketing, membership, and community engagement. The position directly supervises department leaders and promotes a collaborative, service-focused culture. Candidates should have a passion for property management and leadership, previous supervisory experience, and availability for weekends and holidays as needed.

Requirements

• Previous supervisory experience.
• Bachelor’s degree (BA) from a four-year college or university, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
• Class A member of the PGA/LPGA.
• Availability to work weekends and holidays as needed.
• Ability to read and speak English may be required to perform job duties.
• Knowledge of Microsoft Office applications.

Nice To Haves

• Experience in settings involving a strong working relationship with a POA/HOA is ideal.
• Genuine passion for property management and leadership.
• Flexible schedule.
• Related experience and/or training; multi-course facilities may require more experience.

Responsibilities

• Provide overall leadership and strategic direction for all club operations, ensuring an exceptional member and guest experience and high service standards.
• Develop, manage, and monitor annual operating and capital budgets, business forecasts, financial reports, and performance metrics to achieve revenue and profitability goals.
• Recruit, hire, onboard, manage performance, train, mentor, and develop department leaders and associates.
• Ensure compliance with company policies, Human Resources procedures, safety standards, and applicable regulations.
• Oversee the maintenance, appearance, and long-term planning of club facilities, grounds, and physical assets.
• Collaborate with department leaders to improve operations across golf operations, food and beverage, agronomy, tournaments, and other club amenities.
• Partner with leadership on marketing, membership, and community engagement initiatives to promote programs and business growth.
• Build and maintain strong relationships with members, guests, associates, vendors, the local community, and the POA/HOA.
• Directly supervise department leaders.
• Maintain involvement in industry organizations and pursue ongoing professional development.
• Support a collaborative, service-focused team culture and maximize member satisfaction and sound financial performance.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with employer match for associates age 19 and older.
• Paid time off (PTO).
• Leaves of absence in accordance with applicable law and eligibility criteria.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager