General Manager

INTOWN SUITES • Reading, OH

1d • Onsite

About The Position

The General Manager is responsible for the daily operations of an individual property, and is also accountable for the financial performance, physical condition and work atmosphere of the property. General Managers are charged with the primary duty of managing and operating their property to provide a safe, clean environment for both guests and employees. The General Manager is responsible for ensuring that the property adheres to corporate financial and operational procedures and ensures a high level of quality and guest satisfaction. Salesmanship and knowledge of the local competitive landscape are critical to success.

Requirements

• Possess a valid driver’s license, current auto insurance and a functioning automobile.
• Read, speak, write and understand the English language to interact with guests, staff, handle administrative duties, etc.
• Ability to read, understand and interpret information found in a variety of reports and other internal hotel information.
• Sufficient mathematical skills to prepare forecasts and reports, calculate room revenue, average rate, occupancy percentage and labor costs, count and balance a cash bank, etc.
• General computer proficiency.
• Possess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, up selling techniques, to ensure the effective operation of the front office and related departments (examples include providing high level of service, effective staff training, proficient problem solving, effective cost controls, etc.).
• Possess the knowledge and ability to perform a variety of front office and related positions in response to business conditions.
• Ability to compose and express thoughts in a clear and understandable way to ensure effective communication.
• Ability and flexibility to work long hours on a regular basis and as business conditions demand.
• Ability to manage multiple activities often in stressful situations.
• Ability to organize oneself, one’s work and the efforts of others.
• Ability to make effective judgments on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems.

Nice To Haves

• Any combination of education and experience equivalent to graduation from high school and any other combination of education, training or experience that provides the required knowledge, skills and abilities.
• High school diploma preferred but not required.
• Minimum 3 years’ experience in management.
• Supervisory experience required.
• Experience levels required might vary based upon the size, volume and character of company

Responsibilities

• Recruit, interview and hire all property staff
• Training, development and support of property staff
• Responsible for office operations, including checking-in and checking out guests, control of all money, and bookkeeping and payroll functions
• Ensure and provide excellent guest service
• Develop expertise on computer operating system
• Identify and manage repair and maintenance issues
• Identify capital expenditure needs
• Assist with completion of capital expenditure projects
• Identify and follow up on life/safety issues and inspection issues
• Notify Supervisor of any guest concerns
• Maximize financial performance through revenue management and pricing recommendations
• Meet budgets through P&L analysis and effective cost and inventory control
• Assists in preparation of annual budgets
• Monitor competitors for their market
• Drive sales through local marketing
• Develop and maintain positive relationships will all local governmental authorities
• Assist in recruitment and training of other General Managers

Benefits

• Easy to follow training programs & supportive team throughout the onboarding process
• Health, dental, vision, life and disability insurance
• 401k with company match
• 3 weeks of PTO
• Sundays off!
• Weekly payroll
• Career growth opportunities
• Competitive starting salaries
• Bonus Potential

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED