GENERAL MANAGER

Bandana's BBQ•Chesterfield, MO

13d•$55,000 - $70,000•Onsite

About The Position

Bandana's Bar-B-Q is seeking experienced Full-Service Restaurant Managers with a passion for customer service and team development. Our mission is to treat every guest as if they are a guest in your home, with a motto of 'Perfect, Fast, Every Time.' We emphasize consistency through a strong training program and operational values focused on taking care of employees and guests. We are committed to providing the highest quality food and service, training and developing our people, maintaining a positive image in the community, having fun, and operating ethically and profitably.

Requirements

Two years of experience as a Restaurant Manager with experience in all areas of restaurant operations, management, and administration.
Knowledge of guest service, food handling and sanitation, and the restaurant industry.
ServSafe certification.
A valid driver’s license.
Basic computer skills.
Motivational skills.
Listening skills.
Effective coaching skills.
Leadership skills.
Communication skills.
Results orientation.
Financial understanding of restaurant operations.
Ability to read, write, and perform mathematical calculations typically obtained through the completion of high school.

Responsibilities

Ensure all menu items are correctly made to recipe and presented attractively, utilizing proper serving guidelines and carryover procedures.
Forecast food production and implement the Food Production system, with a working knowledge of all recipes, products, production procedures, and timing.
Follow opening and closing procedures, conduct cooler stripping, and correctly receive and store all products to ensure quality and freshness.
Assist in ensuring guest satisfaction to increase guest count and build sales.
Run shifts in the absence of the General Manager, Associate General Manager, or Kitchen Manager.
Create an environment of hassle-free convenience for guests, ensuring catering and take-out guidelines are followed.
Focus all employees on the guest experience as the judgment of operational excellence.
Spend time with guests discussing their dining experience and making decisions based on their needs.
Lead by example, greeting guests with a warm and sincere smile and ensuring staff acknowledges guests upon entry and exit.
Handle complaints to satisfy guests and ensure management is visible to guests during all meal periods.
Maintain Health Department and Company sanitation policies and procedures to ensure food safety.
Communicate sanitation standards effectively to employees and maintain cleanliness in accordance with company standards.
Responsible for the sanitation of inside and outside environments and maintaining equipment in proper operating condition.
Follow the Company Safety Program and ensure OSHA standards are practiced and maintained.
React to emergency situations calmly and methodically, and assist guests and employees in emergencies.
Complete all daily paperwork related to each shift and ensure company cash control guidelines are followed.
Improve restaurant operations against operating standards based on Shopper's Report scores.
Participate in accurate physical inventory of food and non-food items and comply with all corporate, government, and insurance reporting procedures.
Forecast sales and communicate this information to all relevant levels.
Be aware of Food Cost, Labor Cost, and Operational Expenses and company guidelines.
Assist in recruiting job applicants to meet staffing needs.
Ensure compliance with all applicable Federal, State, and Local laws and Company regulations for dealing with employees.
Report all personnel-related information to the corporate office in a timely manner.
Maintain hourly employee records and files in an orderly state with proper forms and documentation.
Monitor days off for hourly employees.
Manage staff by fostering an attractive, caring work environment using motivational management techniques.
Seek to improve employee attitudes that are not at a satisfactory level.
Train catering staff and assist in the training program for all new hires, utilizing all available resources.
Participate in weekly management meetings.
Provide input on performance reviews for hourly employees and support disciplinary procedures in accordance with Company policies.
Complete termination reports in a timely manner and conduct exit interviews.
Conduct oneself in a way that commands the highest respect and actively promote Bandana’s Bar-B-Q.
Focus all actions on the impact on guests and acknowledge employee contributions to restaurant success.
Act in the best interest of the Company, comply with laws, and not engage in activities that compete with Company goals.
Communicate the high ethics and standards that Bandana’s Bar-B-Q stands for.