General Manager - EPC

YMCA OF THE ROCKIES•Estes Park, CO

2d•$145,000 - $171,000•Onsite

About The Position

The General Manager provides strategic and operational leadership for YMCA of the Rockies' Estes Park Center, a $35 million mission-based family and group conference and retreat center serving approximately 150,000 guests annually. As a member of the senior leadership team, the General Manager translates organizational strategy into operational excellence and fosters a culture of hospitality, accountability, and mission-driven service. The role combines strategic leadership with visible, hands-on operational leadership and is accountable for the center's overall performance, culture, and guest experience. The General Manager leads department heads and builds authentic relationships with staff, guests, and other stakeholders. YMCA of the Rockies' mission is to put Christian principles into practice through programs, staff, and facilities in an environment that builds healthy spirit, mind, and body for all. The organization aims to welcome all people and make a difference in the lives of members, guests, and staff through extraordinary mission-based experiences.

Requirements

At least ten years of progressively responsible leadership experience in hospitality, resort, conference center, camping, or similarly complex operations.
Significant experience leading multidisciplinary teams and managing large-scale operations.
Ability to communicate and build credibility across organizational levels, including managing up.
Ability to think strategically while remaining engaged in and knowledgeable about daily operations.
Sound judgment, initiative, and ability to make timely independent decisions while recognizing when collaboration, consultation, or escalation is appropriate.
Ability to work evenings, weekends, and holidays as needed.
Ability to build authentic relationships, establish trust, and foster a positive, engaged workplace culture across organizational levels.
Possess or actively seek, and maintain, Organizational Leader certification through the YMCA of the USA.
Valid U.S. state-issued driver's license, acceptable driving record, and compliance with YMCA driving rules to be approved to operate YMCA vehicles.
Stamina to work in the described environment.
Meet acceptable criminal background check standards.

Responsibilities

Manage daily operations while maintaining a visible, approachable, and engaged leadership presence.
Build relationships with guests and staff, foster a positive and connected culture, and stay informed about daily operational challenges.
Lead and supervise department heads, develop leaders, foster collaboration, set expectations, and hold managers accountable for operational performance, staff engagement, and mission delivery.
Communicate across organizational levels, advocate for Estes Park Center, collaborate with Association leadership, support organizational decisions, and maintain open communication with staff.
Lead financial and operational performance, including budget development and accountability, resource allocation, operational efficiency, and stewardship of facilities and assets.
Maintain positive donor and member relations and help identify and develop potential donors.
Contribute to organizational strategy and long-range planning, translate strategic priorities into center-level plans, establish measurable goals, monitor progress, and ensure accountability.
Serve as staff co-liaison for the Buildings & Grounds, Land Use Committee of the Board of Directors.
Lead the center's response to significant events through collaborative leadership, communication, coordination, and decision-making.
Represent Estes Park Center and YMCA of the Rockies to the Estes Valley community, guests, donors, and the Board of Directors.
Maintain high levels of guest service and programming to support mission delivery to members, families, groups, youth, staff, and volunteers.
Plan, prioritize, and oversee capital building projects.
Negotiate agreements with outside concessionaires, subject to approval by the CEO or CFO.
Oversee safety programs and procedures at the center.
Uphold YMCA core values, mission, values, and policies; demonstrate excellent customer service; support safety; promote safe work practices and a cooperative, positive, and flexible atmosphere; and support diversity, equity, inclusion, and antiracism.
Perform other duties as assigned.