General Manager

Amica Senior Lifestyles•Toronto, ON

9d•Onsite

About The Position

Amica Islington Village is seeking a Full Time, Permanent General Manager for its Presentation Centre opening in Early 2027. Amica embraces a pay-for-performance compensation philosophy and offers a competitive total compensation package. Established in 1996, Amica Senior Lifestyles operates over 30 senior living residences in British Columbia and Ontario, offering Independent Living, Assisted Living, and Memory Care lifestyle options, along with Long Term Care in BC. They combine expert care with premium hospitality and amenities for a personalized senior living experience. Amica values enriching the lives of seniors and fostering an inclusive environment. The General Manager is responsible for the day-to-day operations of the community, ensuring high-quality care and service, managing staff, executing business strategies, developing and monitoring staff, and managing budgets and supporting marketing plans to achieve favorable occupancy.

Requirements

Certificate in Health Care Administration, Business Administration or equivalent experience.
A minimum of five (5) years senior management experience in the hospitality field or retirement community.
Ability to work flexible hours (some evenings and weekends are required).

Nice To Haves

Experience in a residential care setting, with education in gerontology would be an asset.
Excellent interpersonal skills with the ability to motivate and collaborate with various workgroups.
Demonstrated ability to develop leaders, mentor their growth and ensure development is ongoing.
Drive to coach, develop and hold accountable managers and front line employees.
Ability to accurately assess the performance level of managers.
Ability to provide constructive feedback and create developmental / performance improvement plans where necessary.
Commitment to follow through with developmental activities.
Proven ability to create succession plans, to provide direction or training to ensure employees are prepared for future roles/projects, and to mentor upcoming leaders in the Amica way.
Demonstrates strong financial acumen.
Superior oral, written and listening communication skills.
Ability to create strategies aligned with organizational plans and execute to deliver on measurable objectives.
Demonstrated ability to align priorities with organizational strategic direction as well as assisting direct reports to design action plans supporting these priorities.
An independent, capable leader who excels in a team environment.
Ability to unify team on common goals.
Demonstrated passion and drive for improvement.

Responsibilities

Responsible for the day-to-day operations of the community ensuring the provision of high quality care and service.
Management, supervision and clinical leadership.
Execution of business strategies, plans and programs.
Developing and monitoring community management and front line staff.
Managing annual operating and capital budgets.
Supporting marketing plans in the promotion of Amica Senior Lifestyles and the Community towards favorable occupancy.
Collaborating with department heads, forecasting budget requirements for corporate office approval.
Leading the process with Corporate Sales & Marketing to develop an understanding of the needs of the customers and market served.
Leading the marketing plan development, as well as ongoing reviews and revisions as necessary to respond to changing market conditions.
Determining staffing requirements, ensuring the recruitment process and selection criteria meet the needs of the community.
Conducting tours of the Community to families, potential residents, government officials, public-at-large, and others as required.
Actively leading the development of future leaders in the team.
Identifying high potential performers and ensuring development plans are in place and executed.
Communicating high potentials to Regional Operations Manager to ensure visibility within the organization.
Ensuring policies, programs, procedures and practices in each functional area are carried out consistently and accurately.