General Manager

LUV Car Wash•Cotati, CA

About The Position

LUV Car Wash is seeking a General Manager to lead a site, develop a strong team, and advance the company’s mission. The role is responsible for recruitment and team development, operational standards and compliance, customer service and membership sales, labor scheduling, site safety, and coordination with district, HR, and facilities partners. The General Manager reports to the District Manager. The role involves occasional prolonged walking or standing, working outdoors in varying weather conditions, and lifting up to 25 pounds unassisted.

Requirements

At least three years of management experience.
Excellent verbal and written communication skills.
Strong organizational skills and ability to prioritize.
Ability to occasionally walk or stand for prolonged periods, work outdoors in varying weather conditions, and lift 25 pounds unassisted.

Nice To Haves

High school diploma or equivalent preferred.
Bachelor’s degree in business management, hospitality, or a related field is a plus.
Management experience in restaurants or hospitality is highly preferred.
Experience in the car wash or automotive industry is a plus.

Responsibilities

Recruit, train, coach, and develop teammates.
Establish accountability for the site’s operational procedures and ensure new teammates complete onboarding, orientation, and training processes; stay current on process changes.
Provide ongoing coaching and development to assistant general managers and high-potential hourly teammates.
Partner with HR on disciplinary issues, investigations, and terminations.
Work with the District Manager on local volume and sales through community outreach and marketing, and on budget planning and forecasting.
Respond to incoming inquiries promptly and pleasantly, and follow up on action items accurately.
Review Paylocity reports, approve payroll information on time, and submit commissions through the proper channels.
Complete required checklists to the expected standard and by deadlines.
Ensure teammates use prescribed sales scripts and guide-on procedures.
Operate the site safely and in compliance with applicable regulatory and local, state, and federal requirements.
Build customer relationships through strong service and membership sales.
Create weekly schedules and manage site labor according to company standards.
Walk the site throughout the shift to monitor safety, efficiency, and service standards, and regularly speak with customers to assess satisfaction.
Handle customer issues and complaints, working with the District Manager toward timely resolutions and customer retention.
Partner with Facilities to maintain equipment, ensure safe operation, and complete maintenance requests promptly to minimize downtime.
Remain current on company policies and affairs through appropriate sources, including the internal employee website.
Perform other duties as assigned.