General Manager

Legacy Vacation Club LLC•Kissimmee, FL

13d•$90 - $100

About The Position

Legacy Vacation Resorts is seeking a seasoned, guest-focused General Manager to lead a flagship Kissimmee-area property. The resort has more than 400 keys, full-service operations, active Food & Beverage operations, and a mixed-use environment that includes HOA and condo-hotel ownership structures. The General Manager owns the property’s overall business performance, including guest satisfaction, financial results, team engagement, and long-term asset care. The role combines strategic leadership, operational oversight, and team development, working with corporate leadership to execute operational strategies and annual action plans. The General Manager oversees Food & Beverage performance and operations, supports consistent guest experiences, and ensures operational discipline across all departments. The role also includes building and developing a service-driven team; maintaining regulatory compliance; protecting property assets through preventative maintenance, risk management, and system-driven controls; and integrating sustainable practices into day-to-day operations and long-term planning. A CAM license is required, either held at hire or obtained within the first six months.

Requirements

Experience leading large-scale hospitality operations, including properties with 400 or more keys and full departmental complexity.
Direct accountability for Food & Beverage operations and financial performance.
Operational leadership across Rooms, Engineering, Food & Beverage, and other departments.
Comfort using technology and systems such as PMS, purchasing platforms, and reporting tools to improve efficiency and decision-making.
Strong financial acumen, including budgeting, forecasting, expense control, and financial analysis.
A CAM license, or commitment to obtain one within the first six months.
Leadership characterized by integrity, calm, confidence, approachability, and decisiveness under pressure.
Value for diversity, equity, and inclusion, and an active commitment to building an environment where everyone can do their best work.

Nice To Haves

Experience with HOA or condo-hotel ownership structures is a meaningful differentiator but is not required.

Responsibilities

Own the property’s performance across guest satisfaction, financial results, team engagement, and long-term asset care.
Drive revenue, manage expenses, meet or exceed departmental budget goals, and use financial reports, forecasts, and KPIs to guide decisions.
Partner with corporate leadership to develop and execute operational strategies and annual action plans.
Identify opportunities to improve efficiency, reduce costs, and elevate the guest experience; anticipate operational challenges and act proactively.
Directly oversee Food & Beverage operations and financial performance, including guest experience, cost control, staffing models, and service consistency.
Ensure accommodations and amenities are safe, clean, welcoming, and well maintained.
Monitor guest feedback and use insights to improve service; build relationships with guests, owners, vendors, and the local community as a brand ambassador.
Recruit, develop, coach, and retain a motivated, service-driven team across Rooms, Food & Beverage, Engineering, and other operational departments.
Foster accountability, collaboration, and continuous improvement; set clear expectations and support professional growth.
Maintain operational discipline across housekeeping, engineering, front office, Food & Beverage, safety, and inventory.
Ensure compliance with local, state, and federal regulations.
Protect property assets through preventative maintenance, risk management, and system-driven controls.
Integrate sustainable practices into daily operations and long-term planning, and promote responsible tourism.