General Manager

Community Choice Financial Family of Brands•Fenton, MO

1d•Onsite

About The Position

The General Manager leads store operations and team performance to grow revenue, maintain compliance, and provide customer-focused financial services. The role manages daily store activities, develops team members through coaching and training, and works to build customer loyalty and business growth. Responsibilities include overseeing financial transactions and risk within established limits, maintaining security and loss-prevention practices, ensuring compliance with company standards and applicable laws, and managing staffing, schedules, store presentation, and customer issues. The position requires regular in-person attendance for at least 40 hours per week, including weekends, and may involve work outside the store for vehicle appraisals, errands, and external marketing. The company offers training, development programs, and performance-based career advancement.

Requirements

High school diploma or equivalent.
At least two years of successful supervisory or leadership experience in retail, finance, service, or a related industry.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other systems.
Valid driver's license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
Must be at least 18 years old, or 19 in Alabama.
Must complete a background check, with results considered in accordance with applicable law.
Ability to meet physical demands that frequently include remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Associate degree or higher.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required at certain locations.

Responsibilities

Manage overall store performance to meet or exceed company standards.
Coach, lead, and develop team members in company systems, standards, account management, collections, job duties, and performance reporting.
Lead local marketing, business-to-business partnerships, referrals, and community and in-store events to build revenue.
Examine, evaluate, and process loan and pawn applications and related transactions, assessing risk within established limits.
Enforce quality standards, procedures, and applicable local and state laws and regulations.
Participate in audits and compliance reviews as directed by corporate leadership or the District Manager.
Supervise office security, cash management, and loss prevention, including documenting cash overages and shortages, vaults, inventory, deposits, and expenses.
Conduct opening and closing procedures and train new staff in keyholder duties.
Participate in employee selection, review, hiring, and retention.
Develop work schedules based on budget, workloads, and store needs, ensuring adequate staffing.
Handle complex customer situations with integrity and professionalism.
Monitor store appearance and address basic facility needs, including scheduling maintenance and overseeing planograms and promotional displays.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Work efficiently in a fast-paced, changing environment and manage multiple tasks to meet individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time schedule of at least 40 hours per week with regular in-person attendance, including weekends.

Benefits

Hourly pay rate of $24.00 and eligibility for performance bonuses.
Paid on-the-job training and a comprehensive new-hire program.
Access to an e-learning system for professional and personal development.
Cross-brand training and performance-based career advancement.
Educational reimbursement program.
Medical insurance options that include telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program access to mental health resources and life coaching for employees and family members.
Discount Marketplace access to nationwide and local retailer discounts.
Paid time off starting at 12 days in the first year and increasing with tenure.
Business-casual dress code that includes jeans and sneakers.