General Manager

Metro Supply Chain Holdings USA•Kansas City, MO

19h•Onsite

About The Position

National Fulfillment Services (NFS), a subsidiary of Metro Supply Chain, is seeking an experienced and results-driven General Manager to lead a high-volume distribution operation. This role is responsible for delivering exceptional customer service, driving operational excellence, leading financial performance, and developing high-performing teams within a fast-paced 3PL environment. The successful candidate will be a strategic leader with a proven track record of managing customer relationships, optimizing warehouse operations, and driving continuous improvement.

Requirements

10 years of distribution and supply chain experience, including at least 5 years leading operations within a 3PL, contract logistics, or consumer packaged goods (CPG) environment.
Strong understanding of Warehouse Management Systems (WMS), inventory control processes, and operational reporting tools.
Demonstrated success managing customer relationships, operational KPIs, budgets, and full P&L accountability.
Excellent leadership, communication, and strategic problem-solving skills.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and data analytics tools.

Nice To Haves

Bachelor’s degree in Business Management, Logistics, or related field preferred.

Responsibilities

Ensure a safe workplace by implementing and upholding safety programs that comply with Federal, State, and Local regulations.
Enforce SOPs and best practices that support a safe working environment.
Monitor and address injury levels and equipment/product damage to prevent workplace incidents.
Serve as the primary customer liaison, maintaining strong relationships through daily contact, weekly reviews, and monthly KPI/financial reporting.
Lead change management initiatives, driving adoption of new processes, technologies, and operational best practices.
Proactively identify and resolve operational challenges, including inventory management, transportation issues, labor fluctuations, and system disruptions.
Collaborate with cross-functional teams (IT, Finance, Engineering, HR, and CI teams) to drive efficiencies and service improvements.
Ensure operations are aligned with budgetary goals, making data-driven decisions to optimize resources and control costs.
Review forecasts, inventory reports, and sales orders to plan for warehouse fluctuations and volume demands.
Lead financial performance reviews with customers on a monthly/quarterly basis, addressing key financial metrics and cost-saving strategies.
Hire, develop, and retain high-performing teams, ensuring leaders are well-trained and equipped to meet customer contract requirements.
Promote a positive work culture through employee engagement programs, regular meetings, and continuous feedback.
Drive succession planning by identifying and developing future leaders within the organization.
Maintain current and effective SOPs that uphold service quality and efficiency.
Ensure compliance with food safety regulations and warehouse best practices.
Champion continuous improvement initiatives to optimize processes and drive year-over-year improvements.