General Manager - Fairmont Grand Del Mar

AccorHotel•Del Mar, CA

15h•Onsite

About The Position

The General Manager will embody the essence of luxury hospitality, bringing a dynamic and hands-on approach fueled by a deep passion for developing people and fostering an entrepreneurial spirit. This role requires a true brand and guest ambassador who will challenge conventions, consistently seek solutions, and infuse innovation into every facet of the hotel experience and every function of the business. The seasoned leadership style will blend diplomacy with relationship-building prowess, cultivating strong connections with both internal and external stakeholders, including Owners and the Community. The ability to engage with ownership and strategize revenue enhancements will be coupled with an innate talent for envisioning the hotel's long-term trajectory. A refined sense of finance and business acumen will be at the core of decision-making, grounded in an unwavering commitment to delivering a world-class product and service. By seamlessly weaving local heritage and culture into offerings, the General Manager will create an authentic guest experience and drive excellence across all dimensions of operations. As a catalyst for exceptional service, the General Manager will uphold the highest standards, infusing every interaction with genuine care that leaves an indelible mark on guests. Nurturing an environment of continuous growth and skill development, the role will inspire colleagues to consistently exceed expectations, turning moments into memories for every visitor. As a visionary leader, the General Manager will play a pivotal role in shaping strategic direction, with involvement in goal setting and objective communication to propel business growth and solidify the hotel’s reputation as a distinguished luxury destination. The ability to foster positive relationships with ownership will ensure a harmonious partnership that aligns with the overarching strategy while enhancing the hotel's performance and prestige. The leadership will be synonymous with setting industry benchmarks and redefining luxury hospitality, with a commitment to excellence and an innovative approach that will leave an enduring mark on the iconic brand and create a legacy of unparalleled guest memories.

Requirements

Prior experience in a luxury hotel General Manager position.
Experience in resort properties required, with a golf component preferred.
Strong educational background with professional qualifications and a continuous learning mindset.
Fluent in English.
Proven track record of building a strong service, and quality culture.
Strong people skills and a track record of fostering positive, inclusive, high-performing cultures.
Experience in managing owner relations.
Demonstrated leadership, organizational, and interpersonal skills.
Strategic thinker with excellent communication and presentation skills.
Displays a strong entrepreneurial spirit.
Bottom-line oriented with a focus on quality guest service and team-building; strong business acumen.
Creative and innovative mindset.
Ability to collaborate and work in a fast-paced environment.
Excellent sense of prioritization and time management.
Professional demeanor and strategic orientation.
Engaging, friendly, and charismatic with a natural ability to connect with guests.
Passionate about creating memorable experiences.

Responsibilities

Embrace innovative ideas, adapt to change, and encourage a culture of innovation and continuous learning.
Demonstrate explicit knowledge and awareness of company standards as an integral role model.
Build quality relationships with the management team.
Create an environment that encourages innovation, challenges traditional thinking, and fosters a "speak-up" culture.
Foster an inclusive and collaborative work environment, empowering colleagues to contribute their best and building strong relationships based on trust and respect.
Create a collaborative and inclusive environment where all colleagues are encouraged to provide input.
Actively listen to team members' ideas, concerns, and feedback and incorporate their input into decision-making processes.
Recognize and appreciate the contributions and well-being of colleagues.
Ensure that the guest experience consistently exceeds industry standards.
Maintain product and service quality standards by conducting ongoing evaluations.
Handle VIP Guests and understand international protocols for government officials and royalty.
Monitor guest/client feedback, address concerns promptly, and implement improvements to optimize satisfaction.
Formulate strategic business plans that align with ownership group's investment objectives, ensuring preservation and maximization of the hotel’s assets.
Set high performance standards, lead by example, and drive a culture of continuous improvement and quality across all the hotel.
Drive the hotel's performance in the luxury hospitality market through expertise in sales, marketing, and revenue management.
Maximize financial performance, control costs, and execute marketing and operational activities that produce results meeting or exceeding the hotel's business plan.
Recognize and reward outstanding performance and celebrate achievements within the organization.
Support the professional growth and development of colleagues through coaching, mentoring, and providing opportunities for learning.
Encourage individuals to take on challenging assignments and stretch their capabilities.
Provide regular feedback and guidance, recognizing achievements and offering constructive suggestions for improvement.
Create a safe and empowering environment where individuals feel comfortable taking risks, expressing their ideas, and learning from failures.
Bring experience in working with labor unions, maintaining constructive relationships and ensuring harmonious teamwork.
Articulate a clear and comprehensive vision for the hotel, aligning goals and objectives with ownership group's investment strategy.
Effectively communicate organizational vision, goals, and expectations, fostering a shared sense of purpose and direction among team members.
Oversee renovation projects, maintaining transparency and open communication throughout the process.
Address ambiguity and navigate complex situations with transparency, fostering an environment of clear direction and effective problem-solving.
Lead with passion and integrity, motivate and inspire others to achieve their best.
Market plans and ideas successfully, reducing key and complex ideas and messages to clear, memorable, and compelling statements.
Embody an entrepreneurial spirit, inspiring innovative thinking and fostering a culture that encourages taking calculated risks.
Recognize and reward outstanding performance, cultivating an atmosphere of achievement and recognition.
Promote continuous development and growth, offering resources and guidance to nurture professional skills and talents.
Champion a "speak-up" culture, creating an environment where diverse opinions are valued, and individual contributions are celebrated.
Convince others, negotiate, debate, and find win-win solutions.