General Manager

Gravity Haus • Enumclaw, WA

3d • Onsite

About The Position

Gravity Haus is seeking an experienced, dynamic, and highly motivated General Manager to oversee the overall operation and presence of our hotel. This individual will lead a dedicated team in delivering exceptional guest experiences, driving operational excellence, and achieving financial goals while embodying the core values and adventurous spirit of the Gravity Haus brand.

Requirements

• Proven experience as a General Manager or senior hotel leader with a strong track record in hospitality operations (7+ years preferred).
• Demonstrated success in fast-paced, boutique, lifestyle, or experiential hotel environments; wellness or F&B experience a plus.
• Strong financial acumen, including budget management, forecasting, labor planning, and cost control.
• Exceptional leadership, team-building, and talent development skills, with the ability to train, mentor, and retain high-performing teams.
• Excellent communication and interpersonal skills; able to inspire confidence, collaboration, and engagement across departments.
• Highly organized, solutions-oriented, and comfortable managing multiple priorities while maintaining high-quality execution.
• Experience with sales and marketing strategies to drive revenue, brand visibility, and guest loyalty.
• Proficiency with property management systems (PMS), hotel technology platforms, and MS Office/Google Suite.
• Passion for outdoor recreation, sustainability, wellness, and delivering meaningful guest experiences aligned with the Gravity Haus brand.
• Flexible schedule availability, including evenings, weekends, and holidays based on business needs.
• Professional, polished, and entrepreneurial mindset with a drive to innovate and continuously improve.
• Ability to stand and work on feet for extended periods.
• Ability to lift and carry up to 40 lbs.

Nice To Haves

• Bachelor's degree preferred; equivalent work experience considered.

Responsibilities

• Manage day-to-day hotel operations, including front office, housekeeping, maintenance, food and beverage, and spa or wellness services.
• Ensure seamless guest experiences while maintaining high standards of service and operational efficiency.
• Monitor and achieve revenue targets, control costs, and prepare detailed financial reports.
• Develop and execute budgets, forecasts, and strategic initiatives to optimize profitability.
• Recruit, train, and mentor hotel staff to create a cohesive, motivated team.
• Foster a culture of accountability, continuous improvement, and exceptional service delivery.
• Champion customer service excellence by implementing service standards, handling guest complaints promptly and professionally, and ensuring high levels of guest satisfaction and loyalty.
• Collaborate with marketing and sales teams to promote the property, attract business, and grow local membership.
• Drive sales of additional amenities, services, and local event offerings.
• Represent Gravity Haus within the local community by building relationships with businesses, local government, and industry leaders.
• Actively promote the hotel as a hub for community engagement and events.
• Own the performance of the property’s membership base, including member experience, engagement, retention, and growth, as a critical driver of overall business success.
• Oversee the planning and execution of engaging community gatherings and events, ensuring they align with the Gravity Haus ethos and appeal to members, guests, and locals.
• Ensure the property is well-maintained, safe, and compliant with all regulations.
• Oversee capital improvement projects and maintain property standards aligned with brand expectations.
• Meet or exceed targets in local membership growth and retention, event quality and participation, operational efficiency, and employee, guest, and member satisfaction.

Benefits

• health insurance
• 401(k) with company match
• All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager