General Manager

Lucky Strike Entertainment•Cayce, SC

1d•Onsite

About The Position

The General Manager role is an active one where you’re on your feet, coordinating multiple team members, and problem-solving in real time. Our General Managers oversee all aspects of how their centers operate, from entertainment to food & beverage sales, to the property and its equipment as a whole. Through it all, our General Managers work hard to cultivate an exceptional team environment so that all staff members can perform at a consistently high level.

Requirements

5+ Years of Management Experience related to full service kitchen, bar, restaurant, and food service operations
Bachelor’s Degree
Basic business math, accounting skills, and strong analytical/decision-making skills
Strong Team Player
Exceptional “People Developer”
Customer Service Pro
Knowledge of POS register systems
Solid Communication Skills

Responsibilities

Help develop financial operational plans/budgets and monitor their performance to achieve your center’s financial goals, including driving food & beverage sales. Review and control labor costs and other expenses.
Manage the day-to-day operations of your center, scheduling, planning, organizing, and communicating effectively with your team.
Supervise and direct regular training for all staff members and ensure their proficiency in guest service, food & beverage operations, loss prevention, and our company operating standards; supervise direct reports which may include: Assistant General Managers, Facility Managers, Kitchen Managers, and Event Managers.
Manage multiple departments efficiently and conduct regular meetings with your management team to review performance and offer direction; review profit & loss statements weekly/monthly and adjust your action plan accordingly.
Help keep morale high for your team and address any center-level HR or loss prevention issues as they arise.
Achieve and maintain overall guest service goals; ensure that customer complaints are resolved appropriately and that our guests are completely satisfied.
Oversee the management and expansion of your center’s Food & Beverage program, ensuring the highest quality standards and exceptional guest satisfaction in our dining offerings. Provide ongoing training and supervision to ensure consistent execution of corporate initiatives and standards, fostering a thriving sales culture.
An ability to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center.