General Manager

The Honey Baked Ham Company, LLC•Durham, NC

About The Position

The General Manager leads store operations and is accountable for overall performance goals, including sales, customer service, product quality, and staff development. The role involves making business decisions, executing a business plan, managing the store’s profit and loss, and maintaining product quality. General Managers are given a multi-week training program with experienced trainers and tools to support their work. They have full accountability for store operations and are encouraged to use creativity in hiring, marketing, and community outreach. The company rewards managers who meet goals and demonstrate its values through a bonus program tied to store profitability. The company describes itself as a long-established brand that values quality and balance. Stores are closed on Sundays. Managers typically work about 50 hours per week except during four or five weeks of the year. Store leaders need a valid driver’s license and reliable transportation. The role involves bending, stooping, standing for long periods, twisting, lifting products and supplies weighing up to 65 pounds, and working with a hot torch.

Requirements

Current General Manager from a retail or restaurant environment.
Passion for hands-on customer service.
Demonstrated growth in previous roles.
Knowledge of the factors that affect a profit and loss statement.
Ability to execute a business plan without compromising product quality.
Desire to increase sales and build community relationships.
Ability to coach, identify, and develop talent.
Valid driver’s license and reliable transportation.
Ability to bend, stoop, stand for long periods, twist, lift products and supplies weighing up to 65 pounds, and work with a hot torch.

Nice To Haves

Experience hiring seasonal workers.

Responsibilities

Lead store operations and take full accountability for store performance.
Achieve goals for sales, customer service, product quality, and staff development.
Execute the business plan and manage factors that affect the store’s profit and loss.
Hire and develop associates, including identifying and coaching talent.
Increase sales and build relationships in the community.
Maintain the quality of products served and sold.
Market the brand and participate in community outreach.

Benefits

Competitive pay and benefits.
Matched 401(k).
Medical insurance options.
Dental insurance options.
Vision insurance options.
Life insurance.
Long-term and short-term disability coverage options.
Paid time off, including holidays.
Bonus program based on store profitability, with payouts four times per year and almost unlimited earnings potential.
Tuition assistance program.
Access to an Employee Assistance Program.
Employee discounts on company products.
Leadership development program.