General Manager

Ulta Beauty, Inc.•Georgetown, TX

13d

About The Position

The General Manager leads a single Ulta Beauty retail store, including its salon, in alignment with the company’s mission, vision, and values. The GM leads a team of managers and is accountable for store performance across sales, service, expense control, talent acquisition and development, operating processes, and compliance. The role calls for a results-oriented leader who promotes process excellence and can lead, influence, and develop a high-performing team. The GM drives store sales and profitability, manages scheduling and payroll budgets, addresses financial and operational issues, and delivers guest service. They recruit and develop associates, foster an inclusive and engaged team, and ensure the adoption of company policies, procedures, tools, and initiatives. The role also includes inventory control, asset protection, feedback to field leadership, and performing beauty services and product demonstrations for guests. This position requires a flexible, full-time schedule that includes days, evenings, weekends, and holidays, as well as closing at least once per week. The GM attends corporate meetings and conferences, which may require overnight stays and interstate travel. Work involves frequent computer and telephone use, continuous mobility and walking in the store, frequent bending, pushing, reaching, and twisting, and lifting, carrying, or moving up to 25 pounds. Ulta Beauty will engage in an interactive process to determine reasonable accommodations for associates with disabilities that affect essential job functions.

Requirements

3–5+ years of fast-paced retail management or other relevant work experience.
Financial management experience driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Retail management ability in inventory monitoring, operational excellence, service culture, and execution of merchandising directives.
Leadership experience attracting, developing, and motivating talent; adapting to and leading through change; building collaborative relationships; and leading and influencing teams.
Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to react under pressure, exercise good judgment in ambiguous situations, and remain flexible and adaptable.
Availability to work a flexible full-time schedule that includes days, evenings, weekends, and holidays.
Availability to close the store at least once per week.
Ability to attend corporate meetings and conferences, including overnight stays and interstate travel.
Valid identification for airline travel.
Physical ability to perform the listed job functions, subject to the company’s reasonable-accommodation process.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Promote accountability for store goals covering retail and service sales, guest loyalty, payroll, omnichannel performance, and retail shrink.
Drive profitability through operational excellence, sales growth, and expense control.
Use forecasts and payroll budgets to schedule associates for productivity, sales and payroll goals, and timely workload completion.
Address issues identified through financial and operational reporting, store visits, and audits.
Perform makeup applications, skincare analyses, and product demonstrations for guests.
Stay informed about industry trends, products, services, ingredients, and benefits.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, and retain a diverse team, and address staffing needs and open positions.
Partner with the District Manager and People Success to address policy violations and apply corrective action fairly and consistently with company policy.
Build an engaged team through collaboration, open communication, and prioritization of work.
Create an inclusive environment that encourages associate growth and engagement.
Lead manager and associate development through training, competency-based feedback and coaching, performance reviews, succession planning, and development plans.
Participate in ongoing training, including brand and category education, and ensure direct reports do the same.
Share enterprise strategy with direct reports and set store goals aligned with company goals.
Work alongside the management team to establish priorities and provide clear direction.
Execute the Guest Engagement Leader program through business ownership, associate coaching, and leadership of a helpful, friendly guest experience.
Know and enforce company policies, procedures, standards, and dress code.
Use company scheduling and task-management tools as directed to coordinate staffing and store workload.
Protect company assets and minimize loss by enforcing safety, inventory control, cash management, and loss-prevention standards.
Execute inventory-control processes, including handling known theft, damages, hazardous waste, inventory adjustments, product returns, and theft reporting.
Support continuous improvement and adoption of company initiatives and technology, communicate expectations, and ensure store tasks are completed.
Use company programs, tools, and resources to improve store performance.
Communicate business trends, opportunities, operational challenges, merchandise needs, and competitive information to field leadership.
Attend corporate business meetings and conferences, including those requiring overnight stays and interstate travel.
Close the store at least once per week.