General Manager at Club Pilates West Salem

Club Pilates South Salem•Salem, OR

6d•Onsite

About The Position

We’re looking for a passionate and results-driven General Manager to lead our Pilates studio! If you have a strong background in sales, leadership, and customer service, this is the perfect opportunity to make an impact in the fitness industry. Club Pilates is more than a fitness brand; it's a national leader in Pilates, transforming lives through over eight million workouts each year. We're on a trajectory of exponential growth, and we're looking for a sales-customer service focused team members to contribute to our studio's success.

Requirements

2+ years of fitness or relevant sales experience preferred.
Confident in generating personal sales and leading a team of Sales Reps.
Takes full responsibility for studio performance and consistently seeks improvement.
Motivates the team to deliver outstanding classes and customer service.
Manages multiple income streams, including memberships and retail.
Excellent interpersonal skills in person, over the phone, and via email.
Solid writing and grammar skills.
Identifies areas for improvement and implements solutions effectively.
Proficient in data management, prioritization, and meeting deadlines.
Punctual, reliable, and able to handle confidential information with integrity.
Comfortable with computers and studio management software.
A genuine enthusiasm for health and wellness.

Nice To Haves

Previous management or supervisory experience is a plus!

Responsibilities

Contact leads to schedule Pilates intro classes and convert them into memberships.
Generate leads through grassroots marketing and networking.
Implement an effective sales process to maximize enrollment.
Drive and retain memberships through exceptional service and engagement.
Create a supportive, community-focused environment, where members feel valued and supported in reaching their fitness goals.
Oversee and schedule studio staff, including instructors and front desk personnel.
Create a system for the social media pages, ensuring that new posts are created on a regular basis.
Ensure that all staff members are up-to-date with trainings related to their job title.
Ensure retail inventory is stocked and accurately counted.
Maintain a clean, organized, and welcoming studio environment.
Enforce company policies and procedures.
Become proficient in Club Ready, including revenue reporting, attendance reports, etc.
Hold monthly staff meetings to inform the team/instructors of studio happenings.
Provide an outstanding customer experience.
Ensure all customers are billed correctly, including “late-cancel” or “no-show” fees.
Plan and participate in community events, networking opportunities, and studio promotions.
Strategically manage marketing campaigns to generate new leads.
Hire, train, and manage studio staff and instructors.
Motivate and inspire the team to achieve business goals.
Take on additional responsibilities as needed to support studio success.
Evaluate the staff on whether or not they are meeting their goals and responsibilities.