General Manager

Hotel Equities Group, LLC•Buffalo, NY

18d•Onsite

About The Position

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a dynamic, results-oriented General Manager to join our team. If you're passionate about hospitality, take pride in your work, and enjoy creating positive experiences for guests and associates, we'd love to meet you. As General Manager, you'll play an important role in supporting hotel operations, delivering exceptional service, and helping our team achieve its operational and business goals. The leadership position is responsible for providing direction, accountability, and operational support within the assigned hotel function. This position leads associates, supports business objectives, maintains company and brand standards, and contributes to an exceptional guest and associate experience.

Requirements

High school diploma or equivalent required
Previous hotel or hospitality experience appropriate to the position.
Strong communication, organizational, and problem-solving skills.
Ability to analyze information and make sound operational decisions.
Ability to work flexible hours, including evenings, weekends, and holidays, as needed.

Nice To Haves

bachelor's degree preferred for director-level roles.
Previous supervisory or leadership experience preferred for management roles.
An authentic leader who inspires, develops, and empowers teams.
A strategic thinker with a strong operational and financial mindset.
A service-focused professional who leads by example.
Someone who demonstrates integrity, accountability, and sound judgment.
Experience with Property Management Systems (PMS)
Experience with Hotel reporting and operating platforms
Experience with Microsoft Office Suite
Experience with Department-specific systems and applications

Responsibilities

Provide strategic leadership for hotel operations, ensuring exceptional guest experiences and operational excellence.
Drive financial performance by supporting revenue, profitability, labor, and market-share objectives.
Provide leadership and direction for assigned hotel operations and associates.
Set clear expectations and monitor performance, productivity, and service standards.
Coach, train, develop, and recognize associates to support engagement and retention.
Monitor operational and financial performance and take appropriate action to achieve goals.
Ensure compliance with Hotel Equities standards, brand requirements, and company policies.
Respond effectively to guest concerns and support a consistent service-recovery culture.
Manage schedules, staffing, supplies, and departmental resources as appropriate.
Review reports, trends, and key performance information to support sound decisions.
Communicate effectively with hotel leadership and other departments.
Support recruitment, onboarding, performance management, and succession planning as appropriate.
Perform other duties as assigned.