General Manager

Crash Champions•Madison Heights, MI

14d

About The Position

Crash Champions is hiring a General Manager to oversee collision repair shop operations, from vehicle intake through delivery. The role is responsible for revenue, shop throughput, production quality and efficiency, and meeting or exceeding location KPIs. The General Manager assigns repair work, manages daily production flow, supports teammates during peak periods, and ensures repairs meet company and I-CAR quality standards. The role also oversees payroll procedures and staffing, writes or updates estimates as needed, and hires, coaches, and develops teammates.

Requirements

Knowledge of the collision industry, including high-level knowledge of insurance procedures and requirements for a variety of carriers.
Decision-making and problem-solving aptitude.
Ability to lead and work collaboratively with others to meet shared objectives.
Demonstrated ability to meet deadlines and achieve successful results.
Proficiency with estimating software, including CCC ONE Total Repair Software.
Proficiency with computers and other technology.
Valid driver's license.

Responsibilities

Meet or exceed location revenue goals and other KPIs by managing front- and back-of-shop operations from vehicle intake through delivery.
Assign repair jobs to Body Technicians and prioritize vehicles for teardown or paint.
Support teammates during peak times by receiving customers, checking in vehicles, and writing estimates as needed.
Ensure repairs meet Crash Champions and I-CAR quality standards, repairs are billed accurately, and back-of-shop PPE protocols are followed.
Ensure production staff follow punch-in/out guidelines and flag-hour procedures for weekly payroll processing; manage staff PTO, vacation, or leave.
Communicate with Body Technicians, Collision Estimators, and Parts Managers to maintain production flow and meet delivery requirements.
Write complete DRP complaint estimates after disassembly and damage discovery, update Collision Estimator estimates as needed, and lock final estimates.
Understand teammate position requirements, interview and hire candidates, and provide performance coaching, feedback, and support for growth and progression.