General Manager - HBR
About The Position
Grand Pacific Resort Management (GPRM) is a Southern California rooted company with a world-class culture and exciting growth plans. Inspired by the understanding that the aim of life is to enrich lives; GPRM was created to help families invest invaluable time away together. Join and grow with us as we strive to make vacation dreams a reality. GPRM is searching for leadership talent to add a General Manager to our team. As General Manager, you will be responsible for effectively leading and managing all aspects of the resort operation and for delivering results that contribute to the vision and overall success of Grand Pacific Resort Management.
Requirements
- Bachelor Degree or higher in Hospitality Management, Business Administration, or related major preferred.
- 3-5 years proven successful experience in Hospitality industry required.
- Resort General Manager responsibility experience preferred.
- Advanced knowledge of the Timeshare industry and leadership.
- Dynamic team player who can think creatively, manage innovation and effectively challenge existing practices.
- Dedicated to contribute to an energetic team with a laser focus on the GPRM Core Purpose and Values.
- Ability to provide timely, direct complete and actionable feedback to others.
- Demonstrated ability to influence all levels of the organization with their presence and business acumen.
- Excellent oral, written, presentation and public speaking skills.
- Strong financial literacy and analysis capabilities.
- Ability to assess/evaluate Associates' performance in a consistent manner.
- Ensure that Owner/Guest/Associate satisfaction is consistently obtained and maintained.
- Advanced knowledge of the key principles and practices within all GPRM disciplines, including practical knowledge for management of Associates and dealing with complex problems.
- Strong organization and project management skills.
Nice To Haves
- Bachelor Degree or higher in Hospitality Management, Business Administration, or related major.
- Resort General Manager responsibility experience.
Responsibilities
- Oversee resort operations, including inventory management, compliance with management contracts and vendors, resort appearance, and preventative maintenance.
- Ensure consistency and adherence to all GPR Brand Standards & Standard Operating Procedures.
- Achieve customer service standards and maintain NPS Score at a 75% threshold or higher.
- Develop and prepare annual Operating and Reserves budgets, monitor HOA delinquency, and oversee resort financial performance.
- Ensure Associate Engagement & Empowerment through recruitment, performance management, and fostering a positive work environment.
- Participate in resort Owner/Guest and Associate Safety programs.
- Exhibit high levels of ethics and integrity, produce timely Board Packet development, and coordinate successful Board Meetings.
- Participate in procuring new resorts through onsite lead generation and client interaction.
- Volunteer for and accept special projects, executing them according to scope and timeline.
Benefits
- World-class culture
- Exciting growth plans
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What This Job Offers
Job Type
Full-time
Career Level
Manager
